Front Office Supervisor
Tiempo Completo
The Sanderling
Duck, NC
Publicado 19 de agosto de 2026 por EOS Hospitality
Description
RESPONSIBILITIES:
- Ensure that the Sanderling quality standards, policies and procedures are properly understood and followed through by Front Office staff members.
- Assist the Front Office Managers in coaching and training front desk staff with respect to all guest loyalty programs, including all FHR standards of service.
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming /dress standards of staff
- Handle all guest complaints and comments relating to the department tactfully and resolve as necessary
- Ensure that the FHR and Forbes Standards are continuously refreshed, maintained and used effectively
- Cooperate and coordinate teamwork with other departments
- Perform any other reasonable duties as required by the Front Desk Managers or Guest Services Manager.
REQUIREMENTS:
- Minimum of 1 year supervisory experience
- Previous Front Desk, Guest Services experience preferred
- Superior customer service skills
- Demonstrated leadership skills
- Ability to multi-task
- Strong attention to detail and organization.
- Excellent computer skills.
- Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
- Any other duties as assigned.
REPORTS TO:
Front Desk Managers and Guest Services Manager
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Sanderling
Sanderling Resort
Award Winning Resort Opportunities
Situated between the shores of the majestic Atlantic Ocean and the Currituck Sound in Duck, NC, Sanderling Resort, the only Forbes Four Star and AAA Four Diamond resort in the Outer Banks is the perfect resort for employment opportunities. Within walking distance from the sand and surf of the beach as well as the tranquil waters of the sound, Sanderling Resort has everything you could want from working in an exceptional resort that provides world-class services and amenities in one-of-a-kind coastal destination.
WHO WE ARE
In an atmosphere of Refined, Southern Coastal Elegance, our staff is attentive to guest needs and makes them feel welcome, comfortable, important and relaxed. As a team, our purpose is to ensure that our guests have a memorable experience by delivering quality service to exceed their expectations. Each staff member is a critical part of the sequence of service that defines the Sanderling Brand. Sanderling is comprised of ten distinct and interrelated experiences. Each of the experiences has a customized set of Performance Standards and each area of the Resort embraces our Sanderling Service Standards, standards that are emblematic of understated, authentic elegance --- where under-promising and over-delivering --- leaves lasting memories and imparts an overall feeling of a high-quality, integrated resort operation.
WHAT WE BELIEVE
A key component of the Sanderling operational philosophy, delivering on our brand promise, is to ensure that many of our Associates are cross-trained and are able to perform a similar job function in a number of our different experiences. This operating philosophy is one of the reasons we use the title of "Guest Service Agent" for restaurant greeters, spa receptionists, retail staff, and front office team members. When we promote, market, and communicate the many experiences at Sanderling we call it Coastal Life. Our guests have many opportunities to define their own Coastal Life at Sanderling. It is our job to enable it. Every member of Sanderling staff represents the Sanderling Brand.
WHAT WE OFFER
Sanderling Resort is equally committed to caring for our associates as well as we do our guests. We offer competitive pay and benefits and numerous training experiences. In addition to full-time, part-time, and seasonal employment, we offer ongoing advancement and internal growth opportunities in a number of areas.
WHERE WE ARE
Sanderling Resort is located approximately 75 miles southeast of Norfolk, Virginia and 215 miles northeast of Raleigh, North Carolina.
If you are looking for the perfect opportunity to pursue your hospitality career year around or work seasonally, Sanderling is a truly unique destination. Charming and romantic, diverse and eclectic, authentic and unpretentious, alive and vibrant. Indeed, we have a quintessential Carolina beach and pools, beach bars, cozy bars, spa, restaurants and other resort amenities, but Sanderling is more. It is an experience.
We welcome team members who are passionate about delivering timeless experiences that create memories for our guests that last forever. We appreciate your interest in the Sanderling experience and in joining our team of passionate and dedicated hospitality professionals.
| Dirección | 1461 Duck Road, Duck, NC 27948 |
|---|---|
| Tipo de propiedad | Resort |
| # Empleos | 24 |
Acerca de EOS Hospitality
A New Dawn for Hospitality
EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.
Make An Impact
Build A Career As Exceptional As You
Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
