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Description

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
1+ year experience with multi-line phone systems is required.
Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
High school diploma is required.
Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hamilton Hotel

A Historic Hotel In Downtown Washington DC

A DC destination since 1922, Hamilton Hotel’s present is as storied as its past. With upscale accommodations amid the backdrop of the hotel’s historic architecture, coupled with the contemporary luxuries of a 4-star hotel, Hamilton Hotel stands out among historic DC hotels for its excellence in hospitality, prime location in Downtown DC, and world-class event spaces.

Dirección	1001 14th St NW, Washington, DC 20005
Tipo de propiedad	Hotel
# Empleos	9

Acerca de EOS Hospitality

A New Dawn for Hospitality

EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.

Make An Impact

Build A Career As Exceptional As You

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.