Director of Front Office

Tiempo Completo

Director of Front Office

Overview:

The Director ofFrontOffice will oversee the Front Desk,Concierge, Ideal Services and Guest services teams Bellman, Doorman. This individual will ensuremaximumFront Office operating efficiency by effectively balancing the needs of our guests,ownersand associates.

Responsibilities:

• AssistLead morning standups with Resort Leadership team

• Report directly to the Director of Rooms

• Oversee Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents,Concierge, Ideal Service Phone Operators, Bellperson and Doorpersons

• Provide support to Valet Manager who oversees Valet

• Mustwork closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially. 

• Ensuredaily tasks are assigned and completed.Assistingthe team with tasks whennecessarydue to call offs or high business levels:

• Block/assign applicable arrivals for the followingday;i.e.V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

• Checking GuestsInand Out of theresort

• Providing lobby support during peak hours

• Assisting Valet and Bell with heavy arrivals or departures

• Assist Concierge team with reservations

• Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc. 

• Support team by:

• Creating schedule

• Completing payrolltimely

• Providingon goingtraining to current associates

• Create training plans and schedules for newly hired associates

• Hold dailystand upmeetings 

• Hold monthly All Together Get Together meetings

• Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs 

• Handle guest complaintsmaintaininga satisfactory impression with the guest 

• Attend all relevant meetings including Pre-Cons and Guest Recovery meetings. 

Qualifications:

• Must havepreviousFront Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property

• Must be able to navigate the interior and exterior of the hotel.

• Must have experience with Property Management Systems (Opera experience preferred)

• Must be able to work flexible shifts, including weekends and holidays.

• Must have excellent organizational, supervisory, customerservice skills.

• Must be able to work well under stressful situations and handle challenges in a professional manner.

• Mustbe able to walk and stand for extended periods of time - up to 8 hours per day.

• Saary Range based on experience is $70,000 to $96,000