Security Officer

Tiempo Completo

About the role 

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking a remarkable Overnight Security Officer for the Chamberlain West Hollywood in West Hollywood, CA.

The Overnight Security Officer plays a critical role in maintaining the safety and security of guests, employees, and the property. This position is responsible for overseeing access control, monitoring surveillance systems, and responding promptly to security incidents and emergencies. The Overnight Security Officer serves as the first point of contact for guests and visitors, ensuring all security protocols are followed to protect people and property.

This role requires vigilance, excellent communication skills, and the ability to remain calm under pressure while coordinating with law enforcement and emergency services when necessary. In addition to security responsibilities, this position supports valet operations by safely parking and retrieving guest vehicles while delivering exceptional customer service. Ultimately, the Overnight Security Officer helps maintain a safe, secure, and welcoming environment through proactive security practices and outstanding guest service.

• High school diploma or equivalent.
• Valid California Security Guard License (Guard Card).
• Minimum of 2 years of experience in security or a related field.
• Ability to pass a background check and drug screening.
• Strong observational skills and attention to detail.
• Valid driver's license with a clean driving record.
• Ability to safely operate both manual and automatic transmission vehicles.
• Previous customer service experience, preferably in hospitality or valet services.
• Physical ability to lift and carry luggage and stand for extended periods.
• Strong verbal communication skills in English.

• Experience working in residential, commercial, or hospitality security environments.
• Experience working in a luxury hotel or high-end hospitality setting.
• First Aid and CPR certification.
• Familiarity with security technology, including CCTV and alarm systems.
• Excellent interpersonal and communication skills.
• Ability to handle conflict resolution and emergency situations calmly and effectively.
• Bilingual or multilingual abilities are a plus.
• Familiarity with the West Hollywood area and local attractions.
• Certification in customer service or hospitality training programs.
• Knowledge of basic vehicle maintenance and troubleshooting.

• Monitor and control access to the property by verifying identification and authorizing entry for guests, visitors, vendors, and contractors.
• Conduct regular patrols of the property to identify and deter suspicious activity or potential security risks.
• Operate and monitor surveillance cameras, alarm systems, and other security equipment.
• Respond promptly and effectively to alarms, emergencies, accidents, and other incidents, coordinating with emergency responders when necessary.
• Prepare and maintain accurate daily activity logs, incident reports, and security documentation.
• Provide exceptional customer service by assisting guests and visitors with questions, directions, and general assistance while maintaining a professional presence.
• Enforce property policies and procedures consistently, professionally, and respectfully.
• Assist with valet operations as needed, including safely parking and retrieving guest vehicles.
• Assist guests with luggage and other transportation-related requests when appropriate.
• Report maintenance, safety, or security concerns to the appropriate departments.

Strong attention to detail, situational awareness, and effective communication are essential for monitoring the property and interacting with guests, employees, and visitors. Proficiency in operating security systems, including surveillance cameras and alarm systems, enables the Overnight Security Officer to identify and respond to potential security concerns efficiently.

Knowledge of first aid, conflict resolution, and emergency response enhances the ability to manage critical situations effectively. Excellent interpersonal and customer service skills help create a welcoming environment while maintaining the highest standards of safety and security. Together, these skills enable the Overnight Security Officer to perform their duties with professionalism, responsiveness, and a strong commitment to guest satisfaction.

• Team-driven and values-based culture
• Medical, Dental, and Vision Insurance (Full-Time)
• Vacation and Holiday Pay (Full-Time)
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and management training
• Reduced room rates throughout the portfolio
• Third-party perks (movie tickets, attractions, and more)
• 401(k) with company match
• Employee discount
• Flexible schedule
• Life insurance (Full-Time)
• Referral program