Food and Beverage Concierge

Tiempo Completo

Description

Host — Union Restaurant

• Warmly greet, welcome, and seat guests, setting the tone for an exceptional dining experience. 

• Manage the reservation system, waitlist, and seating flow to balance guest experience with kitchen and server capacity. 

• Answer phones, take reservations, and respond to guest inquiries professionally and promptly. 

• Maintain an organized, clean, and welcoming host stand and entrance area. 

• Communicate special requests, allergies, and VIP notes to service and culinary teams. 

• Assist with guest concerns and coordinate with management to ensure quick resolution. 

In-Room Dining (IRD)

• Accurately take, enter, and confirm in-room dining orders by phone, upselling menu items where appropriate. 

• Prepare, set up, and deliver food and beverage orders to guest rooms with attention to presentation, accuracy, and timing. 

• Set and stage trays and tables to brand standard, ensuring proper temperature and complete orders. 

• Retrieve trays and tables from guest rooms and hallways promptly and courteously. 

• Handle guest payments and charges accurately, following cash-handling and posting procedures. 

• Maintain knowledge of menus, allergens, and daily offerings to answer guest questions confidently. 

Barista — Inkwell Café & Bar

• Prepare and serve high-quality espresso drinks, coffee, tea, and specialty beverages to standard. 

• Operate and maintain espresso machines, grinders, and café equipment, keeping them clean and calibrated. 

• Serve pastries, light fare, and grab-and-go items, maintaining freshness and presentation. 

• Serve beer, wine, and other alcoholic beverages responsibly and in compliance with regulations, where applicable. 

• Operate the POS, process transactions accurately, and handle cash and card payments. 

• Keep the café and bar area stocked, clean, and welcoming throughout the shift. 

Across All Functions

• Deliver consistently warm, attentive, and professional service reflects The Press Hotel brand. 

• Adhere to all health, safety, sanitation, and alcohol-service regulations and standards. 

• Collaborate as a flexible team member, supporting outlets and shifts based on business needs. 

• Maintain accurate cash handling and follow all financial and reporting procedures. 

Essential Functions:

• Ability to remain standing for up to 8 hours  

• Ability to walk the property and grounds frequently  

• Ability to move up and down stairs regularly  

• Ability to move quickly based on guest needs    

• Ability to regularly move and lift up to 50 lbs.  

• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items  

• Ability to visibly survey property areas clearly   

• Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours  

• Ability to communicate and exchange information effectively, often in a public/group setting  

• Ability to read, write, speak, and understand English  

• Ability to complete a satisfactory background check  

• Ability to work flexible hours based on business needs including midweek and weekend days   

Key Skills & Requirements:

• Successful completion of satisfactory background check

• Available and willing to work flexible hours based on business needs including weekdays and weekends.

• Expresses sincere enthusiasm for the role

• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

We are proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers

• Employer-subsidized medical, dental, and vision insurance

• Company-funded $25K in complimentary life insurance and $1K/mo. in disability

• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

• Additional Health & Wellness benefits including prescription and gym membership discounts

• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

• Flexible and understanding work-life equality

• Family Matters Program of 10+ weeks fully paid parental leave for new parents

• 401k employer match, up to 4% of salary

• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations

• Discounted lodging rates from New England Inn & Resort Association partners

• Pathways for growth and professional development including training and tuition reimbursement

• Incentive opportunities for both hourly and managerial roles

• Supportive, open workplace culture

• Company-funded Employee Assistance Program for life and mental health resources

Full time hours are available with flexible availability. This hourly role has a starting wage of $18.50 per hour.

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition. 

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events. 

Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.