Assistant Property Manager

En Llamada Tiempo Completo

If you love hospitality, but want better hours and work/life balance, come work with Keener Management in property management!! 

An Assistant Property Manager supports the day-to-day operations of a residential property, working closely with the Senior Property Manager to ensure smooth, professional service for residents and prospective tenants alike. This role blends resident relations, leasing support, maintenance coordination, and administrative work into one dynamic position — ideal for someone starting a career in real estate or who wants to take their hospitality career to the next level.

On the resident relations side, the role serves as a front-line point of contact, addressing inquiries and resolving complaints promptly across phone, email, and in-person interactions. On the leasing and marketing side, it involves guiding prospective tenants from first inquiry through property tours, keeping online listings current, and maintaining accurate records of applications, move-ins, and move-outs.

The role also supports property upkeep — coordinating maintenance requests, conducting regular inspections for safety and cleanliness, and managing vendor relationships and supply inventory. Administratively, it involves maintaining lease agreements, rent payment records, and communication logs, plus general support for the Property Manager.

Ideal candidates bring a bachelor's degree, strong communication and organizational skills, proficiency in Microsoft Office, and a customer-service mindset — no prior property management experience required, as comprehensive training is provided.

Responsibilities:

Resident Relations: Assist in maintaining positive relationships with residents by addressing inquiries, concerns, and requests in a timely and professional manner via email, phone and in person.
Act as a point of contact for resident complaints, resolving issues promptly and effectively.

Leasing and Marketing: Provide excellent customer service to prospective tenants, from the first contact, through the property tour, and afterwards.
Be friendly and courteous.
Maintain online listings and monitor advertising platforms.
Maintain accurate records of rental applications, move-ins, and move-outs.

Property Maintenance: Assist in coordinating maintenance requests and work orders to ensure prompt resolution.
Conduct regular property inspections to identify maintenance needs and ensure compliance with safety and cleanliness standards.
Assist in maintaining inventory of supplies and coordinating vendor relationships.

Administrative Duties: Assist with maintaining accurate resident records, including lease agreements, rent payments, and communication logs.
Support the Property Manager with general administrative tasks as needed.

Qualifications:

• 4 year college degree required.
• Prior experience in customer service, hospitality, or property management required.
• Excellent interpersonal and communication skills, with a strong customer service orientation.
• Detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a team environment and independently with minimal supervision.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

As an Entry-Level Property Manager, you will receive comprehensive training and support to develop your skills. This is an excellent opportunity to launch your career in the real estate industry and grow within a reputable company.

If you are passionate about providing exceptional service, possess strong organizational skills, and have a keen eye for detail, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday, 8:30am-5pm
• On call one week per month
• One Saturday per month, 10am-4pm

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year

Work Location: In person