Assistant Director of Convention Services

Tiempo Completo

Assistant Director of Convention Services

Overview:

Assists Director of Convention Services with management of Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Ensures total guest satisfaction for all group-related functions and achieves budgetedcateringFood & Beverage sales.

Responsibilities:

• Responsible for planning, evaluating, organizing, and directing the activities of the Junior Convention Services Managers, Convention ServicesCoordinatorand Event Concierges.

• Provides the necessary training, motivation, and leadership for new team members and creates onboardingschedules.

• Responsible for planning and handling complex groups.

• Responsible foranticipatingneeds, forecasting results,analyzingand arranging work processes for staff in the department.

• Participates in the final interview process for all departmental personnel.

• Establishes andmaintainsrapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

• Maintains efficient office procedures tofacilitatethe smooth operation of the department

• Assistsin the forecasting and budget process.Directorof CS will approvethe finalforecast and budget.

• Attends monthly forecast meetings.

• Reviews,on a daily basis, informationentered intothe BEO book and takes necessary steps to alleviate problems noted in the book.

• Assistsin conducting weekly department meetings.

• Effectivelymanage menuevent pricing to ensure food and beverage minimums aremetand we are covering our costs.

• Attend/conduct alldesignatesBanquet Event Order and Resume meetings.

• Focuses on departmental Medallia goals.

• Hasthorough knowledge of hotelfacility, meeting roomcapacitiesandinventory equipmentso that accounts may properly be serviced.

• Work on special projects when assigned.

• Maximizespace to further benefitadditionalrevenue.

• Coordinate withCateringand CS Team to providethe bestpossible flow for all in-house clients.

• Train and mentor, our Event Concierges and Coordinators.

Qualifications:

• Position requires a minimum of5yearsprogressive experience in a hotel or related industry, with at least three of these years in conventions services in high volume environment. 

• Large convention hotel experience preferred.

• College degree preferred.

• Candidatemust have proven leadership skills and must be able to delegate, effectively train,developand motivate staff.

• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. 

• Must have proven selling,negotiatingand presentation skills. 

• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel. 

• Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations. 

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

• Ability to work cohesively with co-workers both within and outside of your department 

• Ability to think clearly, quickly and make concise decisions 

• Ability to work well under pressure, dealing with many guest requests/questions withina short periodof time 

• Highly developed customer service skills;possessinga friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail  

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

• Developed computerproficiencieswith ability to accurately input information into computer systems 

• Delphi experiencerequired.

• Certified Meeting Planner (Optional).

• The ability to stand/walk for extended periods of time.The ability tolift upto 40lbsand push/pull/carry up to 50lbs.

• The ability toworka flexible schedule, including nights,weekendsand holidays.