Front Desk Clerk
Medio Tiempo
Cavalry Court
College Station, TX
Publicado 8 de julio de 2026 por Valencia Hotel Group
Guest-focused Front Desk Clerk needed to deliver exceptional hospitality through check-in/check-out, guest assistance, phone support, concierge-style service, and personalized problem-solving while upholding hotel standards and creating a seamless guest experience.
REPORTS TO: Front Office Manager
STATUS: Non-Exempt
JOB SUMMARY: The front desk agent is responsible for the overall guest experience at the hotels. Job duties include providing a warm check-in, check-out, taking phone calls, acting as concierge, completing shift tasks as assigned, and maintaining hotel standards to improve the guest experience from the time they make the reservation and post check-out.
Physical Requirements:
Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobby
Crouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areas
Stooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guests
Twisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggage
Reaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materials
Handling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documents
Pushing/Pulling: Frequently, average weight frequently 50lbs
Lifting/Carrying: Frequently, carrying luggage and assisting guests
Working Environment:
· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
· Exterior of hotel with exposure to weather conditions
DUTIES & FUNCTIONS:
Contribute positively to a collaborative team environment within the Front Office and across all departments
Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
Participate in ongoing training and development to enhance service delivery and product knowledge
Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
Maintain reliable attendance and flexibility in scheduling based on business demands
Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
Proactively assist guests with questions, directions, hotel services, and local recommendations
Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
Maintain a clean, organized, and fully functional front desk environment and equipment
Complete daily shift tasks and required reports to ensure operational readiness and accuracy
Coordinate guest services such as transportation, room escorts (full or partial), and special requests
Communicate effectively with other departments to support seamless guest experiences
Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
Create memorable, personalized experiences that make each guest feel recognized and valued
Anticipate guest needs before they are expressed whenever possible
Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
Always maintain confidentiality of guest and hotel information
ESSENTIAL SKILLS AND QUALIFICATIONS:
Excellent customer service skills
Hospitality experience preferred
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends, and holidays
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
CANDIDATE PROFILE
Education and Experience
Cavalry Court
About Us
Our top-rated luxury hotel showcases a vintage-retro decor in all rooms and suites, that are generous in amenities, and sport a true southern style of old Texas.
As you walk through our hotel, you will find yourself surrounded by a creative interior that reflects a design period from the 50's and 60's that adds a rustic charm to the surroundings. On top of the unique styles of the rooms and suites at the Cavalry Court Hotel, you will enjoy the fact that although you may feel like you're going back in time, you will still have all the comforts of the 21st century. Such as a state of the art flat screen TV's, Wi-FI, hair dryers, iron and ironing boards, a retro styled refrigerator and luxurious bath linens and custom bedding.
Later on come down to the Canteen Bar & Grill to enjoy some well-deserved R&R with your friends at the Canteen restaurant, where you can dine, drink and relax under the stars by our outdoor fire pits. Whatever the appetite Cavalry Court has you covered!
Located across from The Bonfire Memorial, and in the heart of Century Square neighborhood, Cavalry Court is one of the best new hotels in College Station TX. Ideally situated across from the newly opened College of Engineering and College of Architecture, look no further than Cavalry Court.
| Dirección | 200 Century Court, College Station, TX 77840 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 4 |
Acerca de Valencia Hotel Group
About the company
Urban. Sophisticated. Luxurious. Exceptionally comfortable. Experience the Timeless Hospitality® of a Valencia Hotel Group. Created for today’s passionate traveler, each of our hotels are intentionally built to showcase both modern design and classic character, reminiscent of the great hotels of cities of a bygone era. It is our philosophy that every guest can come to expect a true sense of place, unique amenities, attentive service and the prime locations that bring you closer to all the host destination has to offer.
Whether you are visiting our Valencia brand in San Jose at Hotel Valencia Santana Row or deep in the heart of Texas in San Antonio at Hotel Valencia Riverwalk, you will find our consistency in signature luxury and outstanding service.
Valencia Hotel Group’s first 'court' concept, Lone Star Court, in Austin, TX at The Domain, which is a park-like setting in Northwest Austin full of shopping, restaurants, movie theater, and more. This is “Timeless Hospitality®” at its best uniquely capturing the true essence of Austin and the great state of Texas while embracing a bit of Americana, with an authentically designed destination experience that pays tribute to the heyday hotel era of the 30’s, 40’s, and 50’s.
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