Friendly and service-driven Bell Person needed to welcome guests, assist with luggage, provide hotel and local area information, and deliver an exceptional arrival and departure experience while maintaining professionalism, efficiency, and outstanding hospitality.

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

JOB SUMMARY: The bell person is responsible for providing a warm welcome and sincere customer service. The bell person is to ensure guest satisfaction is met, delivering the best guest experience. The primary duty of the bell person is to assist with luggage and provide information about the hotel and College Station area.

Physical Requirements:

Standing/Walking: Constantly. Outside on concrete or inside on tile or carpet

Crouching (Bend at knees): Frequently. When assisting guest with luggage

Stooping (Bend at waist): Moderately. Retrieving guest luggage, assisting guests

Twisting (knees, waist, neck): Constantly. When working with several people at once; watching for guests; retrieving luggage

Reaching (overhead/extension): Constantly. Passing items between guests

Handling/Grasping: Constantly. Handing telephones, luggage

Pushing/Pulling: Frequently, average weight frequently 50lbs

Lifting/Carrying: Frequently, carrying luggage and assisting guests

Working Environment:

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

· Exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

Contribute positively to the team within the department
Prepare for all guest requests
Participate in on going trainings
Comply with hotel Valencia group (and its affiliates) standards and regulations to encourage safe and efficient hotel operation
Maintain regular attendance in compliance with hotel Valencia (and its affiliates) standards as required by scheduling which will vary according to hotel needs
Complete other duties as assigned by the Front Office Supervisor and MOD
Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate
Greet and engage guests, whenever possible, to ensure quality of service is upheld and recover their confidence in the hotel
Unload luggage from vehicles and taxis
Promptly and safely transport luggage to and from guests’ rooms; may secure, tag, and store luggage at guest’s request
Open entrance doors for all guests
Answer questions and offer information and assistance
Keep working area clean and organized
Be extremely courteous to all customers and fellow employees
Maintain hotel equipment in proper working conditions
Escort incoming guests to the rooms and/or partial escorts
Offer information pertaining to available services and facilities of the hotel, points of interest, direction, and dining options
Inspect guests’ room to ensure furnishings are in order and supplies are adequate upon guest escort
Deliver luggage, packages, mail and other guests belongings
Call taxis for guests
Complete errands as requested by the other hotels departments
Any other duties, as assigned, by supervisor
Always maintain confidentiality of guest and hotel information

ESSENTIAL SKILLS AND QUALIFICATIONS:

Excellent customer service skills

Hospitality experience preferred

Strong English communication and organizational skills

Must be available to work mornings, nights, weekends, and holidays

BENEFITS:

Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

CANDIDATE PROFILE

Education and Experience

The George

Our Hotel

Our luxurious hotel in Bryan College Station offers an unparalleled level of comfort that harkens back to College Station's days as a rail stop before the area was synonymous with Texas A&M University. Named for the notable Georges throughout history, our name "George" has an English elegance and a Southern connotation, consistent with our hotel's design and fabulous rooms.

The George™ hotel is steeped in an atmosphere of authentic Texas charm, bringing a sophisticated flair all its own to the Brazos Valley. Our 162-room luxury boutique hotel is located in College Station’s most vibrant community, Century Square, a 60-acre mixed-use destination offering the city's best in retail, dining and entertainment venues. The anchor of Century Square, offering gathering spaces that merge in a walkable, urban landscape authentic to the Brazos Valley.

Dirección	180 Century Court, College Station, TX 77840
Tipo de propiedad	Hotel
# Empleos	2

Acerca de Valencia Hotel Group

About the company

Urban. Sophisticated. Luxurious. Exceptionally comfortable. Experience the Timeless Hospitality® of a Valencia Hotel Group. Created for today’s passionate traveler, each of our hotels are intentionally built to showcase both modern design and classic character, reminiscent of the great hotels of cities of a bygone era. It is our philosophy that every guest can come to expect a true sense of place, unique amenities, attentive service and the prime locations that bring you closer to all the host destination has to offer.

Whether you are visiting our Valencia brand in San Jose at Hotel Valencia Santana Row or deep in the heart of Texas in San Antonio at Hotel Valencia Riverwalk, you will find our consistency in signature luxury and outstanding service.

Valencia Hotel Group’s first 'court' concept, Lone Star Court, in Austin, TX at The Domain, which is a park-like setting in Northwest Austin full of shopping, restaurants, movie theater, and more. This is “Timeless Hospitality®” at its best uniquely capturing the true essence of Austin and the great state of Texas while embracing a bit of Americana, with an authentically designed destination experience that pays tribute to the heyday hotel era of the 30’s, 40’s, and 50’s.

Why people like to work here

Offering distinctive hotels in electric cities, Valencia Group is an exciting work environment that fosters creativity and ingenuity. Our unique hotels breed a warm and inspired atmosphere, garnering awards across a broad range of categories. If you think this environment is something you would like to be a part of, we would love to have you on our team.