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Overview:

To assist the Director of Revenue Management in the effective leadership and direction of the property revenue management practices.

Responsibilities:

Assist the DORM in monitoring and analyzing Group and Transient demand patterns.

Assist DORM in setting strategy to fill hotel occupancy utilizing demand and pattern management.

Assist the DORM in monitoring and analyzing the effectiveness of restrictions and other selling strategies.

Assist the DORM in monitoring and analyzing future turndowns and lost business to maximize revenue and occupancy.

Assist DORM in maintaining inventory and parity rate controls on all third party websites, as needed.

Assist the DORM in producing a 12 month rolling forecast.

Produce and distribute a 12 day operations forecast.

Manage and maintain all FIT reservations, production and collection efforts while maintaining the contracts as the hotel liaison for all FIT accounts.

Produce and distribute Group Pickup Report.

Provide directional feedback on group block pick-up and slippage.

Audit group resumes prior to the group arrival. Audit routing, notes and other details to ensure flawless group rooming list maintenance.

Run Groups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed.

Attend and participate in weekly RevMerch, Sales and DBR meetings.

Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly.

Meet with meeting planners, as necessary, and attend pre-convention meetings.

Be the active contact with all operational departments including participation in “staff” and “ops” meetings. Ensure all relevant meeting material is disseminated to the reservations department staff.

Conduct/Chair the RevMerch meeting in the absence of the DORM.

Ensure staff is able to describe all hotel accommodations and effectively sell upgrades and suites.

Confirm that the operational team has all of the tools needed to quickly identify and produce package offers flawlessly on an ongoing basis.

Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers.

Ensure that all definite group bookings and addendums are accurately entered as they are received for a 3 -year horizon; all groups with a 1 year horizon are to be completed within 1 business day of turnover.

Maintain thorough knowledge of hotel services and events.

Have knowledge of local market and provide directional feedback given this knowledge.

Maintain an efficient and professional working environment with open communication.

Maintain strong interdepartmental communication particularly with the sales, convention services, front office and accounting teams.

Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.

Monitor room type availability in ORS and PMS for straight line sell through.

Ensure group commissions are processed within 3 business days after checkout and assist Accounting with research on miscellaneous Travel Agent requests on commissions past due.

Assist with ESP and wholesale account management.

Hotel Specific Essential Functions:

Attend Daily Standup meeting

Conduct weekly 1:1s with staff

Ensure no show/cancellation penalties are enforced

Process Group commissions

Update the Omaha call center on current local promotions, specials, offers, etc.

Respond to ELMER tickets

Review Medallia for Reservation opportunities

In charge of scheduling/payroll for the reservations department

Oversee the Groups Approaching Cutoff meeting on a weekly basis

Be available for site visits and/or tours of the property, if needed

Process VIP reservations and ensure they are setup correctly

Qualifications:

Position requires a minimum of three years previous Revenue Management experience.
Minimum (5) years of hotel experience is required: Revenue, front office, sales, and/or reservations.
Department Head experience preferred.
Understands GDS and Internet systems.
Understands Revenue Management theory and practice.
Ability to perform critical analysis.
Comprehension of technical application of reservations system.
Understanding of hotel product and market conditions.
Bachelor’s Degree or Equivalent.
Must possess the ability to handle stressful daily operations.
Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
Strong understanding of forecasting, budgeting, scheduling, inventory controls, P&L analysis.
Strong computer and technical skills to include on-line purchasing systems.
Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.
Demonstrated ability to mentor and develop growing talent for the company.
Demonstrated ability to handle progressive discipline/coaching discussions.
Proven ability to engage associates at all levels.
Demonstrated ability to work with other departmental leadership.
This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays.
Must be passionate about providing warm, engaging and personalized service.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Nashville

NASHVILLE, TENNESSEE

A DOWNTOWN NASHVILLE HOTEL THAT RESOUNDS WITH COUNTRY

Adjacent to the Country Music Hall of Fame® and Museum, Omni Nashville Hotel is a modern expression of the city’s distinct character. Combining sophisticated hotel rooms and suites, expansive meeting spaces and multiple amenities including a luxurious rooftop pool, there is no better hotel in downtown Nashville, TN for a memorable trip to Music City. Enjoy southern-inspired all-day dining at Kitchen Notes, reserve a table at Bob’s Steak & Chop House to sample the finest steaks and wines and shop for local goods at Five and TENN. When it’s time to relax, visit Mokara Spa for an indulgent massage or relaxing body wrap. Our hotel in Nashville, TN is centrally located near Broadway, and also offers convenient access to Ryman Auditorium, Music City Center, Bridgestone Arena, and the Johnny Cash Museum.

Dirección	250 Rep. John Lewis Way S, Nashville, TN 37203
Tipo de propiedad	Hotel
# Empleos	36

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.