Guest Services Agent

Tiempo Completo

The Berkeley Oceanfront Hotel in Asbury Park, NJ is seeking a Guest Service Agent to join its front office team. As a GSA, you will be responsible for checking guests in/out, running daily reports, handling guest transactions, answering any phone or in-person inquiries, and ultimately facilitating a seamless guest experience with all hotel departments.

REQUIRED SKILLS & QUALIFICATIONS

• 2+ years of hotel guest service experience required
• Must have flexible schedule (i.e., able to work nights, weekends, and/or holidays)
• Substantive working knowledge of Opera cloud software, strongly preferred
• Ability to perform computer-based tasks efficiently and accurately, such as data entry, accounting, word processing, and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication
• Strong analytical and problem-solving skills
• The ability to read and comprehend instructions as well as adhering to directives
• Ability to correspond with memos
• Ability to effectively present information in one on one and small group situations to guests, clients and other employees of the organization including corrective conversations
• Additional language skills, a plus