Overnight Front Office Manager
Tiempo Completo
Omni Barton Creek Resort & Spa
Austin, TX
Publicado 18 de junio de 2026 por Omni Hotels & Resorts
- Maintain Four Diamond standards and high guest satisfaction.
- Ensure courteous, efficient guest service and compliance with staffing, grooming, and service standards.
- Complete all AM/PM checklists, reports, and operational audits.
- Oversee cash handling procedures and cashier bank accountability.
- Maintain knowledge of check-in/check-out procedures, hotel amenities, and local attractions.
- Monitor room assignments and adjust based on guest needs and availability.
- Protect guest confidentiality and room key security in accordance with SOPs.
- Support and train staff on Select Guest, GHA, and Omni service programs.
- Understand hotel rate plans and apply rate strategies appropriately.
- Resolve guest requests, complaints, and service recovery situations promptly and effectively.
- Conduct ongoing associate training and monthly Moments of Service audits.
- Participate in guest engagement initiatives and respond to Opera alerts.
- Communicate hotel, guest, and group information to staff daily.
- Assist with inventory, supply ordering, reports, and front office controls.
- Promote Omni culture, leadership competencies, employee development, teamwork, and guest engagement.
- Follow and enforce all company safety, security, appearance, confidentiality, and asset protection policies.
- A minimum of 1 year Front Office Management experience or participation in the Omni LID program is required.
- Previous leadership experience in an upscale, full-service hotel environment is required.
- Previous overnight or Night Audit experience is strongly preferred.
- Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
- Must be able to work weekends and holidays.
- Must be at least 18 years of age.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Barton Creek Resort & Spa
AUSTIN, TEXAS
EXPERIENCE TRUE HOSPITALITY AT OUR TEXAS HILL COUNTRY RESORT
Tucked into the Texas Hill Country, Omni Barton Creek Resort & Spa is the ultimate retreat. Find your serene escape and a taste of the modern Texas high life on 4,000 acres of enchanting countryside at our Austin resort. Relax at the world-class Mokara Spa or lounge poolside with a refreshing cocktail and scenic hillside views. Discover four scenic golf courses by day and head to downtown Austin by night to experience everything the “Live Music Capital of the World” has to offer. Proudly ranked among the best resorts in the world - #16 in the World and #3 in the Southwest Conde Nast Traveler Readers' Choice Awards 2024- you can’t miss Omni Barton Creek Resort & Spa during your next Austin getaway.
| Dirección | 8212 Barton Club Drive, Austin, TX 78735 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 67 |
Acerca de Omni Hotels & Resorts
About Omni Hotels
Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.
At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.
A WELCOME FROM JOY…
Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.
Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.
Explore our site and get to know us. We’d love to hear from you.
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