Barista/ Cashier - Leeward Market Cafe

Tiempo Completo

JOBPURPOSE: Tomaintainthe highest standards possible for the guest byproviding quick,

efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward

Marketcleanand ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

Prepare, and serve food and beverage offerings within a coffee house setting

Must be able to communicate effectively with guests and associates

Must representOmni standards when handling guest complaints and issues

Must remain professional in all situations

Mustbe willing towork in stressful, high-pressure situations

Understand and followproper uniform and grooming standards

Ensure that the lobby public areas are maintained

Assistwith monthly inventory, if necessary

Maintain a clean workspace throughoutentireshift

Follow proper proceduresregardingtendering transactions

Maintain a cash bank, and adhere to cash handling procedures

Responsible foraccuracy ofguest room numbers for room charges

Collaborate with other departments to ensure guest needs are satisfied

• Adhere to proper food handling procedures

• Proper knowledge of equipment useand safety procedures

• Adhere to all policies regardingemployee purchasesand discount standards

• Follow proper procedures for all logs, receipts and returns

• Follow proper procedures for accepting creditcardsand checks.

• Ensure each beverage is consistently prepared and served by Omnistandards.

• Proactively work to seek out ways in which to improve the experience for our guest

QUALIFICATIONS:

• Minimum1-yearcustomer serviceexperience;in food/beverage and/or retail environment.

• Previouscoffee house and/or hotel experience preferred.

• Previouscash handling and customer service experiencerequired.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests,managementand co-workers.

• Ability toaccurately and efficiently input informationinto MICROS.

• Ability to handle stressfulsituations,whilemaintaininga calm and welcoming demeanor.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up on guest requests and needs in afast-pacedenvironment.

• Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.

ENVIRONMENT&POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds withoutassistance.

• Stand, walk or sit for an extended period or for an entire work shift.

• Requires repetitive motion, with consistent use of hands and arms.