Assistant Director of Recreation

Tiempo Completo

Essential Functions

• • Oversee and support all aspects of the Recreation Department.
  • Direct focus on all fitness and tennis associates, facilities and events
  • Provide leadership, guidance, and support to Recreation Managers and Associates in their daily responsibilities to enhance service levels and guest satisfaction.
  • Promote and support all Recreation programs, activities, and services throughout the resort.
  • Maintain direct responsibility for the cleanliness, presentation, and safety of all operations and guest experiences.
  • Coordinate and support holiday marketing initiatives and event production in partnership with other departments.
  • Serve as a liaison between Recreation and all resort outlets, supporting ATGT programs, holiday events, ASC-produced events, and fostering strong internal and external relationships.
  • Develop and maintain consistent Standard Operating Procedures (SOPs) and Moments of Service (MOS) standards for all Recreation positions.
  • Become proficient in the Point-of-Sale (POS) system and serve as the departmental administrator.
  • Assist with routine cleaning and organization of recreation facilities and equipment, including inventory management.
  • Provide operational support across all Recreation areas during Manager scheduled days off and periods of business need.
  • Communicate professionally and demonstrate exceptional service standards to all Omni Associates and guests.
  • Ensure all Recreation agreements, waivers, and required documentation are completed accurately and timely.
  • Utilize sound business acumen to drive revenue growth and develop new programming, activities, and rental opportunities.
  • Develop associates through coaching, recognition, and engagement while promoting a positive work environment aligned with Omni's culture and values.

Associate Development and Culture

• • Organize and facilitate ATGT meetings.
  • Recognize outstanding associates through OSC awards and recognition programs.
  • Promote and maintain balance within the Trilogy framework.
  • Utilize the Power of One principles as a training and development tool.
  • Establish and uphold performance standards through Moments of Service.
  • Reinforce Omni culture and service expectations through the Mirror Image philosophy.

Strategic Planning and Program Development

• • Assist in developing long-range plans and initiatives for:
  • Holiday Programs and Large-Scale Events (500+ attendees)
  • Social Activities and Family Activities
  • Camp Programs and Teen Programs
  • Fitness Programming and Tennis Retail
  • Nature and Environmental Education
  • Pool and Beach Reservation Processes
  • Group and Corporate Activities

Leadership Responsibilities

• • Lead by example and model Omni values through the Mirror Image philosophy.
  • Attend departmental and resort meetings, communicating relevant information to Managers and Associates.
  • Provide Recreation Managers with timely updates regarding departmental operations, initiatives, and performance.
  • Support departmental goals, budgets, and operational objectives.

Qualifications

• • Must be at least 21 years of age.
  • Must possess a valid driver's license with a satisfactory driving record that meets company standards.
  • Must be eligible to operate company vehicles.

Tools and Equipment

• • Computer, printer, copier, telephone and keyboard
  • Office supplies including files, folders, and filing cabinets
  • Hand-held communication radios
  • Recreational equipment and facilities, including:
    • Island Hoppers/Golf Carts
    • Tennis/ fitness facilities
    • Television and Gaming systems and AV Equipment
    • Pool and Beach Equipment
    • Animals and Nature Center equipment

Working Environment

• • Recreation Office
  • Pool Facilities and Information Huts
  • Camp Amelia
  • Gamers Teen Room
  • Beach Operations
  • Amelia's Wheels
  • Pool Deck Areas
  • Fitness Center
  • Tennis Operations
  • Mini Golf Course
  • Nature Center
  • Drummond Point Park
  • Storage Areas

Physical and Environmental Conditions

• • Work is performed both indoors and outdoors.
  • Regular exposure to hot, cold, humid, and changing weather conditions.
  • Occasional exposure to minimal amounts of cleaning products and other approved chemicals.
  • Ability to move throughout resort property and support multiple operational areas as needed.
  • Build associates confidence of Power of Engagement
  • Organize ATGT meetings
  • Recognize associates through OSC awards
  • Balance the Trilogy
  • Set the performance standard through Moments of Service