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Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Paid medical days and paid personal days

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts at Hyatt properties around the world

Extended Health and Dental benefits for you and your dependents 30 days after joining

Tuition reimbursement program

2023, 2024 and 2025 Great Place to Work Certified 

SUMMARY

About the Role – IT Support and Digital Innovation Analyst

Salary Range: $55,000 to $62,000

Position Summary:

The IT Support and Digital Innovation Analyst supports the hotel’s day-to-day technology operations, ensuring reliable performance of systems that enable exceptional guest service and efficient hotel operations. This role is responsible for frontline technical support, system maintenance, compliance monitoring, and troubleshooting across hotel technology platforms.

In addition to core IT responsibilities, the IT Analyst will serve as the hotel’s AI Champion, helping departments adopt and optimize approved AI tools and digital solutions that improve guest experience, team productivity, communication, and operational efficiency.

The ideal candidate combines strong technical troubleshooting skills with curiosity, innovation, and a service-oriented mindset.

Key Responsibilities:

IT Operations & Support

Provide daily technical support for hotel colleagues and operational systems

Troubleshoot hardware, software, network, printer, telephony, POS, and peripheral issues

Support guest-facing technologies including Wi-Fi, and in-room systems

Assist with onboarding/offboarding activities including user setup, permissions, and equipment deployment

Monitor system performance and escalate issues as required

Maintain inventory of IT assets and equipment

Coordinate with corporate IT teams, vendors, and service providers as needed

Systems Maintenance & Administration

Perform routine system maintenance, updates, and patch management

Support backup processes and system recovery procedures

Maintain documentation for IT procedures, configurations, and support activities

Ensure technology standards are maintained across hotel operations

Assist with implementation of new technologies and property system upgrades

Ad hoc requests and projects as required by IT Manager

Compliance & Security

Support compliance with Hyatt, brand, and corporate IT security standards

Assist with cybersecurity awareness and best practices across departments

Monitor and support compliance controls related to data privacy, access management, and system security

Participate in audits, vulnerability remediation, and risk mitigation activities

AI & Innovation Champion

Act as the property’s AI Champion by promoting practical and responsible use of approved AI tools

Identify opportunities where AI and automation can improve guest experience and operational efficiency

Support hotel departments in adopting AI solutions for communication, reporting, workflow efficiency, and service enhancement

Provide training and guidance to colleagues on effective AI tool usage

Partner with operational leaders to pilot innovative digital solutions

Stay informed on emerging hospitality technology and AI trends

Requirements

Diploma or degree in Information Technology, Computer Science, or related field preferred

Applicable IT Certification such as Microsoft, Network , Security considered an asset

2 years of IT support experience, preferably in hospitality or service environments

Experience supporting Windows environments, mobile devices, networks, Microsoft 365, and hotel operational systems preferred

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to manage multiple priorities in a fast-paced hotel environment

Interest in AI technologies, automation, and digital innovation

Knowledge of hospitality systems such as PMS, POS, Service Now is an asset

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Park Hyatt Toronto

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Dirección	4 Avenue Road, Toronto, ON M5R 2E8, Canada
Tipo de propiedad	Hotel
# Empleos	11

Acerca de Hyatt Hotels Corporation

We turn jobs into careers. Join us.

Since we opened our doors 65+ years ago, care has remained at the heart of everything we do at Hyatt. Deeply embedded across all areas of our business, World of Care is our global approach to advancing care for the planet, people and responsible business and our World of Care goals and priorities are defined by what is important to our colleagues, guests, customers, owners, investors and communities. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities. Explore more of our World of Care stories on the Hyatt newsroom.

Caring for the Planet: Advancing environmental action so destinations around the world are vibrant for our colleagues, guests, customers, owners, investors and communities.
Caring for People: Creating a culture of opportunity by caring for the wellbeing of our colleagues, guests, customers, owners and communities.
Caring for Responsible Business: Embracing our responsibility to create fair, ethical and transparent business practices both within and beyond Hyatt and Hyatt properties.