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If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career.

We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent.

Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.

WHAT IS IN IT FOR YOU

Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $24.00-26.00 per hour

Responsibilities:

Check-in/check-out process
Cash and credit card handling
Post all transactions; ensure that all bills are kept up to date and accurate.
Assist guests both in person and on the phone.
Take advance reservations, bookings and special requirements, where necessary.
Able to deal with guest messages and enquires in an efficient manner.
To ensure each guest receives a warm welcome upon arrival at the hotel.
Ensuring guest reservations and profiles are correct
Must be able to stand for long periods of time
Must comply with all standard operating procedures and policies as well as service standards
Other duties as assigned

Qualifications

Qualifications:

Excellent written and verbal communication skills
Must be detail-oriented
A knack for problem solving
Positive and team-oriented
Passion for guest service
Excellent interpersonal skills
Highly organized, results-oriented, work well under pressure
Must be able to work flexible schedules including weekends and holidays
Previous Front Office experience preferred
College/University degree in related discipline an asset
Knowledge of Property Manager systems (Opera) an asset
Must be legally authorized to work in the United States without sponsorship.

Physical Requirements:

Standing/sitting for long periods of time
Ability to lift, carry, push, and pull up to 30 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Fairmont Washington DC, Georgetown

In one of Washington’s most celebrated luxury addresses, the grand tradition of Fairmont hospitality meets the vibrant energy of Georgetown. Spacious, beautifully appointed rooms and suites. A Lobby Lounge and Courtyard Bar that draw the city’s most discerning guests. Warmth and elegance that make every visit feel like an occasion — and every occasion feel entirely your own. The moment you arrive, you feel it. A hotel alive with the energy of the city — where diplomats and tastemakers, travelers and locals, gather beneath one roof. Attentive, unhurried service. Interiors that reward a second look. And the rare, unmistakable sense that you have chosen somewhere truly significant. Fairmont Washington D.C., Georgetown has been at the center of this city’s social life for decades.

Dirección	2401 M Street NW, Washington, DC 20037
Tipo de propiedad	Hotel
# Empleos	13

Acerca de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.

You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.

Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.