General Manager

Tiempo Completo

The General Manager is responsible for the overall operation of the hotel including Rooms, Food and Beverage, Administrative, and Maintenance divisions. More importantly, this leader sets the tone for the entire hotel, creating an environment where guests feel taken care of and associates feel motivated, supported, and challenged to grow.

This is an opportunity to step into a newly constructed 109 room, well-known brand within the Hilton family, and make a meaningful impact on both the business and the people you lead.

What you’ll be doing…

• Proactively address guest concerns by ensuring thoughtful, accessible, and consistent service delivery
• Drive revenue through partnership with sales and revenue management while maintaining strong cost controls
• Lead hiring, training, and development efforts to build a high-performing and engaged team
• Create a culture that values accountability, recognition, and collaboration
• Maintain a strong presence in the hotel, leading by example and staying connected to both guests and associates
• Ensure all departments are aligned, supported, and set up for success
• Respond to challenges with professionalism, urgency, and sound judgment
• Uphold brand standards while bringing your own leadership style to life

Success factors…

Experience & Education: 

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 3–5+ years of experience in hotel operations, with at least 1–2 years in a supervisory role
• Strong knowledge of hotel management systems and front office operations
• Strong knowledge of the F&B Operations 
• Excellent leadership, communication, and organizational skills
• Proven ability to manage budgets and achieve financial targets
• Strong problem-solving and guest service skills
• Flexibility to work evenings, weekends, and holidays

Preferred Qualifications

• Experience working within Hilton brands or similar global hotel chains
• Familiarity with Hilton systems such as PEP
• Multilingual skills are a plus

Core Competencies (Hilton-Focused)

• Commitment to hospitality and guest satisfaction
• Attention to detail and quality standards
• Team leadership and development
• Results-driven mindset
• Adaptability in a fast-paced environment

Communication:

• Strong communicator with the ability to build relationships and influence across all levels
• Approach challenges with a solution-oriented mindset
• Comfortable balancing strategic priorities with operational execution

Physical:

• Active, visible presence in the hotel with the ability to stand, walk, and move throughout the day
• Ability to lift or move up to 30 pounds occasionally