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Position Overview: As the Sales Lead at The Plaza Boutique & Eloise™ store, you will play a pivotal role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. The Sales Lead is responsible for driving revenue performance, leading and developing the sales team to achieve sales goals, maintaining visually compelling merchandising displays, and ensuring a seamless shopping experience across both in-store and digital channels. Your expertise in luxury retail sales and client engagement will be essential to achieving revenue and product sell-through goals while enhancing the Eloise™ and Plaza experience for guests from around the world.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $32/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager your key responsibilities will include:

Tasks and Responsibilities

Retail Sales: Focus on clienteling and increasing average transaction value; Supporting sales staff during business hours, including break coverage and implementation of daily and weekly boutique tasks. Assist hotel guests, online customers, and internal departments with product and service requests.
Team Leadership: Lead, coach, and develop the sales team, fostering a high-performance culture focused on customer service excellence and achievement of revenue goals.
Store Maintenance: Ensure the store remains clean, polished, and visually aligned with The Plaza brand by maintaining visual merchandising standards and enforcing store policies.
E-Commerce Support: Fulfill BOPIS orders and assist guests with purchases across both in-store and online channels, supporting a seamless omnichannel shopping experience.
Inventory Management: Execute monthly floor set updates and maintain accurate inventory organization to support optimal customer service. Monitor stock levels for high-performing products and collaborate with leadership to develop exit strategies for slow-moving inventory.
Business Analysis: Monitor and analyze sales performance and business trends to identify actionable insights that support in-store and online sales goals.
Operational Support: In a small-team environment, provide cross-functional support during peak business periods, including inventory counts, stockroom operations, and guest service, in partnership with the Retail Operations Manager.

Skills and Competencies:

Reliable; Adaptable; highly organized with strong time management, attention to detail, and multitasking skills.
Ability to achieve sales goals through team development, merchandising, and marketing
Strong leadership: ability to work well in a small, tight-knit team and motivate/support sales associates
Computer and POS proficiency, experience with Shopify
Professional presentation and demeanor.

Qualifications

Requirements:

Flexibility to work varied hours/days based on business needs.
Comprehensive understanding of retail dynamics
Meticulous attention to detail
Proficiency in hands-on management, inventory systems, and e-commerce portals
Effective verbal and written communication skills.
Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.

Qualifications:

Previous leadership experience in retail required.
Highly responsible, reliable, and able to thrive in a fast-paced environment.
Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
University/College degree in a related discipline preferred.
Revenue-driven mindset with a focus on results.
Ability to maintain focus on guest needs, remaining calm and courteous at all times.
On-site presence required; remote work not applicable
Strong interpersonal and problem-solving abilities.

Desired Qualifications:

Visual Merchandising expertise
Discern and advocate for effective practices concerning pricing strategies and sales goals
Photoshop, photography skills, and content editor skills an asset
Marketing and social media interest
E-commerce experience
Previous experience in the hotel industry

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Dirección	768 5th Avenue, New York, NY 10019
Tipo de propiedad	Hotel
# Empleos	7

Acerca de Accor

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The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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