Outlet Supervisor

Tiempo Completo

Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Essential Functions:

• Responsible for assigned shift, assisting in overall Supervision of Outlets.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Stay on the floor at all times.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest experience.
• Examine food preparation.
• Examine beverage presentation.
• Handle any guest complaint.

JOB DESCRIPTION

Essential Functions:

• Maintain condition of dining room.

• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Hotel Specific Essential Functions:

• Ensure Local 57 contract is thoroughly understood and followed.
• Ensure all work areas that are visible to guests are meticulously maintained and cleaned.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine,

File folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

• Exposure to food items and beverages.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• Lift, push, pull and carry tables, chairs, trays, plates and chaffing dishes on a daily basis – 50 pounds

Bending/Kneeling

• Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required-

Mobility

• 95% of shift – covering all areas of outlets supervising

Continuous Standing

• Assist at hostess station – minimal stationary standing.

Climbing

• Varies by location

Driving

• No driving required

Work Environment

• Inside 95% of work period (usually 10 hours)
• Outside 5% of work period (usually 10 hours)
• Can exceed 100% if working at location with outside dining facilities and when assisting in kitchen

Hearing/Vision/Speech/Literacy

• Hearing is critical (Assisting with guest and associate matters. Interpreting instructions from superiors)
• Vision is critical (Seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules)
• Speech is critical (Communicating with guests and associates, issuing instructions, communicating policies)
• Literacy is critical (Read and implement policies and procedures; writing schedules and reading forecast and SOP’s)

Chemical/Agents Used

• Knowledge of for training purposes

Protective Clothing

• None required

Equipment Operations

• Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun

Other Considerations

There are no other considerations

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.