Perks: Job security and continuous growth opportunities; competitive salaries, 25% bonus paid quarterly, 401K plan with matching funds, PTO, insurance plans with options, hotel discount program.
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as an Assistant General Manager for the New AC / Element in Birmingham!
The Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage. This position will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with other department managers and supervisors, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Team Member Hotel Discount Program!
ESSENTIAL FUNCTIONS:
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities.
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments.
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- A minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of medium to large staff
- Previous experience with a major hotel brand is a plus (i.e. Hilton, Marriott).
- Exceptional service orientation, with keen ability to focus and deliver on guest needs
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
QUALIFICATION STANDARDS:
- Minimum one (2) years in a management role in a hotel required.
- Marriott experience preferred
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