Group Sales Analyst

Tiempo Completo

Responsibilities

• Attend Business Review and assist DOSM, DORM and DOCCS in reviewing future group opportunities ensuring space requests meet Hotel’s rooms / space policies.
• Act as the Lead Catcher and the first point of contact between the hotel and the interested client.
• Reach out to the client to ask pre-qualification questions about flexibility on dates and patterns, meeting space needs, past history, budgets as needed.
• Evaluate each lead to determine if it:
• Fits within the room night and space parameters of that requested date and available pattern.
• The rooms to space ratio is appropriate.
• The food & beverage contribution is close to our target
• The requested meeting event space is available.
• Has been evaluated through the hotel’s IDEAs platform.
• Upon completion of the evaluation, forward to the appropriate manager with findings, suggestions and comments. Turn down any leads where it does not meet the needs of one or both parties and FLIP that lead when possible.
• Coordinate customer specifications (including room, food, and beverage and meeting space requirements) via the identified lead management system. Enter and maintain a pertinent account and booking information in Delphi FDC in accordance with defined standards.
• Apply an understanding of group and catering forecasts, hotel revenue strategy, meeting room set-up types and capabilities, knowledge of event technology (A/V), F&B services, and sleeping rooms to close group business.
• Prioritize leads based on hotel sales strategy and factors impacting group rates, availability, and value.
• Provide solutions that achieve and protect the financial goals of the hotel and sales individuals while strengthening relationships with internal and external customers.
• Identify dates that require function space to be released, and ensure action is taken by CS/Sales Manager
• Maintain a list of all Group contracts with “unique” clauses i.e. abnormal cutoff dates, guaranteed specific room types, etc.
• Develop strategies and solutions with the sales and convention services team to identify previously signed definite groups where space has been over committed and the Hotel has rooms to sell.
• Identify “need dates” where there is a significant opportunity to secure additional group or local catering business should space be released by an existing group(s).
• Eliminate or minimize 24 hour all space holds.
• Review definite space on the books and make proper adjustments to free up open patterns of straight-line availability.
• Provide group histories to other properties and request them as needed.

The benefits of this role will allow our sales teams to:

• Sell strategically by removal of administrative distractions from Sales Manager
• Drive sales efficiencies for stronger customer relationships through enhanced discovery and site visits, customized proposals, increased solicitation, strategic engagements with our HWS network, and increased time to negotiate properly
• Improve customer lead response times
• Ultimately grow overall team booking conversion for incremental revenue and market share delivery

Qualifications

• A minimum of two (2) years of hotel sales or revenue experience.
• Proven understanding of sales and catering techniques, and event services.
• Proficiency with Delphi FDC and MeetingBroker.
• Strong problem-solving and resolution skills. This includes the ability to effectively address any issue in collaboration with others.
• Ability to work well under high demand and effectively balance multiple and concurrent tasks
• Strong project/time management and organizational skills
• Confident presence supported by excellent analytical, written, verbal, and presentation skills
• Basic Microsoft Office knowledge.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.