Assistant Front of House Manager

Tiempo Completo

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

Who we are…Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world – thoughtful design, intuitive service, and stories that last is at the core of everything we do. Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam and Sea Containers London, Riggs Washington D.C. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

The Assistant Front Office Manager  

As Assistant Front Office Manage you will be, supporting the Front of House Manager in overseeing the front desk operations, ensuring that our guests receive outstanding service and have a memorable stay. The ideal candidate will be a motivated, service-oriented individual with excellent leadership skills and a passion for hospitality.

DUTIES AND RESPONSIBILITIES

Guest Services Management:

• Assist in overseeing the day-to-day operations of the front desk, ensuring guests receive prompt, professional, and friendly service.
• Address and resolve guest complaints and inquiries in a timely and efficient manner, ensuring guest satisfaction.
• Oversee and manage guest luggage and ensure these are correctly stored in a secured area. Assist guests with luggage and rooming as and when required.

Team Leadership and Development:

• Support the Front Office Manager in managing the front office team, including recruitment, training, spot checks, scheduling, and performance management.
• Foster a positive, collaborative work environment, encouraging team engagement and motivation.

Operational Excellence:

• Assist in implementing policies and procedures that optimize operational efficiency and enhance the guest experience.
• Ensure compliance with all hotel policies, standards, and local laws and regulations.

Revenue Management and Reporting:

• Support revenue enhancement strategies by promoting hotel services and facilities to guests.
• Assist in preparing reports on front office operations and guest feedback to identify trends and areas for improvement.

Communication and Collaboration:

• Maintain effective communication with all hotel departments to ensure a seamless guest experience.
• Participate in regular management meetings, contributing ideas for improving service and operations.

Emergency and Crisis Management:

• Assist in managing emergencies and unexpected situations, ensuring the safety and security of guests and staff.
• Ensure the front office team is trained in emergency response procedures.

Team Collaboration:

• It’s a part of our team’s ethos to be adaptable and assist with tasks outside of our immediate job descriptions. 

PROFESSIONAL/PERSONAL QUALIFICATIONS

It is imperative that the individual upholds the philosophy, culture, and values of the Lore Group living and breathing the core values of family, discovery, detail, and spirit.

Skills and Knowledge

• Strong communication and presentation skills (verbal, listening, writing)
• Experience in hotel operations and service quality levels.  
• Strong organization and analytical skills in problem-solving.
• Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors.
• Knowledge of the markets specific luxury / lifestyle hotel sector.
• Effective conflict and change management skills.

Qualifications:

• Relevant professional qualifications for location role is based.

Lore Leadership Competencies

• Cultivate Innovation 
• Build & Maintain Relationships -
• Act Like An Owner 
• Coach Talent & Develop Teams 

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London