Banquet Server

En Llamada Tiempo Completo

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service,anticipatingand delivering guests’ needs. The Servercomprehendsthe food and beverage menus and serves food and drinks to our guests directly.

Responsibilities:

• Consistent maintenance and refinement of service standards.Ensurescompliance with all hotel standards and local laws.

• Ensure compliance with health,safetyand sanitation awareness standards. Prepare daily for health department andEcosureinspections.

• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishingchina, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables.

• Complete set up and break down of assigned banquet event.

• Perform all banquetsideworkas assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surrounding assigned work area.

• Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, foodqualityand presentation.

• Assistculinary with food and beverage assembly and plate up as needed.

• Responsibleto pickup clean linen from storeroom as well asbringdirty linen todesignatedarea for cleaning at the end of each event.

• Responsibleto adhereto all proper trash procedures.

• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas.Ensuresprompt delivery and quality control from point of departure to arrival.

• Mustretainand maintain complete knowledge of all food andbeverage menuitems.

• Report tomanagementany need for housekeeping or maintenance of banquet areas and banquet equipment.

• Responsibletomaintainall furniture,fixturesand equipment to a high standard. Minimize breakage bydemonstratingcare when handling hotel assets and equipment.

• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.

• Executesall necessary instructions on Banquet Event Orders.

• Assistin the controlling of food and beverage quantities by avoiding over/under preparing.

• Ensure positive guest service and respond positively to complaints, taking allappropriate actionsto turn dissatisfied guests into return guests.

• Respond to guests’ requests inan accurateandtimelymanner, creating a positive outcome that will result in a memorable experience.

• Maintain knowledge of hotel offerings and local surroundings,i.e.nearby entertainment, theaters, etc.

• Responsibleto attenddailystand upmeeting to gather relevant information prior to each event.

• Encourages and builds mutual trust,respectand cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain a professional,neatand organized appearance according to Omni Boston Seaport standards.

• Respond swiftly and effectively in any emergency or safetysituations.Ensure a safe working and guest environment to reduce the risk of injury or accident.

• Attend allrequired departmenttrainingsand meetings.

• Perform any other duties required by management.

Qualifications:

• Candidatemust have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.

• A minimum of relevant serving experience in a large convention hotel is strongly preferred.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights,weekendsand holidays.

• Highly developed customer serviceskills;possessinga friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providingwarm,engagingand personalized service.

• Candidatemust be able to work in a fast-paced environment and be able to handle multiple priorities.

• Mustpossessthe ability to handle stressful and busy hotel operations. Ability tomaintaina positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance andmaintaina high levelof personal hygiene at alltime.

• Clear,concisewrittenand verbal communication skills.Candidatemust be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

• Computer literacy toinclude:Payroll systems, Micros, POS systems

• Serve Safe certified | Unexpired TIPsrequired.

• ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Interior of hotel, inrestaurant and kitchen areas with exposure to steam, humidity and extreme temperature.

• The ability to stand/walk for extended periods of time.

• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.

• Exposure to hazardous cleaning chemicals.

Local 26 contract stipulates rate per hour of $18.25 plus gratuities.