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Overnight Front Desk Agent

Overview:This team member is responsible for providing a professional and welcoming experience to all guests during overnight hours while ensuring the property operates smoothly and securely. Overnight Front Desk Agents serve as ambassadors of the resort, assisting with late arrivals and early departures, addressing guest needs, and maintaining a calm and attentive presence throughout the night. This role also includes completing nightly audit functions, reconciling accounts, and preparing reports to ensure accuracy for the following day. They work closely with all hotel departments, especially Security, Housekeeping, and the Front Office team, to ensure a seamless overnight operation.

Responsibilities:

Process guest check-ins and check-outs during overnight hours in accordance with Omni’s Moments of Service and Standard Operating Procedures.

Provide attentive guest service by addressing overnight inquiries, requests, and concerns with professionalism and care.

Set up and maintain accurate guest accounts, including room assignments, payment methods, and preferences.

Complete all night audit procedures, including balancing room revenue, posting charges, and reconciling daily transactions.

Generate and distribute nightly reports for management and department review.

Ensure accuracy of folios, routing of charges, and adjustments in accordance with Omni accounting standards.

Monitor hotel activity overnight to ensure safety and security of guests and team members.

Communicate any significant events, guest concerns, or operational updates to morning leadership.

Maintain confidentiality of all guest and hotel information.

Assist with room blocking, pre-registrations, and preparation for the following day’s arrivals.

Resolve discrepancies between the front desk system and Housekeeping room status reports.

Document all guest requests, concerns, or incidents and follow through to resolution when possible.

Issue and manage safe deposit boxes while maintaining strict security protocols.

Maintain knowledge of hotel services, amenities, and emergency procedures.

Perform light administrative or operational support tasks as needed during slower overnight periods.

Qualifications:

Ability to communicate clearly and professionally in English, both verbally and in writing.

Strong attention to detail with the ability to accurately input and reconcile data.

Ability to work independently with minimal supervision during overnight hours.

Basic accounting or auditing experience preferred.

Ability to think critically and make sound decisions in a calm, efficient manner.

Strong organizational skills with the ability to prioritize and follow through.

Ability to remain alert and professional during overnight shifts.

Ability to stand for extended periods.

Previous customer service experience required.

Previous hotel front desk or night audit experience strongly preferred.

Previous cashiering or accounting experience preferred.

Fluency in a foreign language is a plus.

Previous guest relations training preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Amelia Island Resort & Spa

AMELIA ISLAND, FLORIDA

RELAX AT OUR OCEANFRONT FLORIDA RESORT

On the tip of a barrier island in northeastern Florida, award-winning Four Diamond-rated Omni Amelia Island Resort & Spa welcomes guests to a serene location overlooking the white sands of Fernandina Beach and the Atlantic Ocean. Enjoy days relaxing on the largest pool deck in northeast Florida, including an adults-only pool, family pool and splash pad. Indulge in a personalized spa treatment or squeeze in a workout at our Fitness Center. Score a “birdie” on 36 holes of championship golf or hit an ace on clay tennis courts at our Amelia Island resort. Our 402 guest rooms and suites are modern and bright with furnished balconies to enjoy uninterrupted ocean views. The resort’s restaurants cater to all tastes with family-friendly options, signature buffets and prime steak and seafood eateries. With a pristine beach, walking and biking trails and access to preserved marshlands for kayaking and paddle-boarding at your doorstep, there’s no better place for a Florida vacation than our Amelia Island beach resort. You’ll also find that our resort is the perfect backdrop for your next meeting, event or gathering, with 80,000 square feet of on-site event space.

Dirección	39 Beach Lagoon Road, Amelia Island, FL 32034
Tipo de propiedad	Resort
# Empleos	128

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.