Director of Outlets

Tiempo Completo

JOB PURPOSE: To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To provide senior level guidance, and support to the hotel’s Food and Beverage Outlets to include: Barchetta, Hidden Key, Reef 76, Leeward Market, Restaurant In Room, Fair Ketch, High Tide, and Ibis.

ESSENTIAL JOB FUNCTIONS:

• Responsible for planning, evaluating, organizing, and directing the activities of all hotel restaurants and bars to include managers, and hourly staff.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
• Knowledge of Florida liquor laws. Strong familiarity with beer, wine, and spirits; local knowledge preferred.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Responsible for the department’s service scores, as measured by guest satisfaction surveys.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Consistent maintenance of/and refinement of service standards.
• Correlation of all restaurant’s P & L statements, and financial information monthly.
• Assists Outlet Managers and Chef de Cuisines in refinement of successful daily menu specials.
• Assure consistent maintenance of corporate Food and Beverage systems and control procedures in all front of house operations.
• Assure unit management development through well planned cross training programs.
• Review all purchase requests of unit managers prior to submittal to the Food and Beverage Director.
• Consistent maintenance of environments of all outlets and related areas.
• Maintenance of all outlet key control procedures.
• Supervises end of month inventories of unit managers and unit chefs, and coordinates with Food and Beverage controller.
• Assures daily menu abstracts are completed and summarized.
• Assures adherence to cashier reconciliation of all over/short, missing check reports, full bottle sales slips, check issue and return procedures and other related cashier reporting and accountability procedures.
• Maintenance of adequate china, silver, and glass inventories for all outlets through communication with Executive Steward.
• Maintenance of adequate linen inventories for all outlets through communication with Laundry Manager.
• Assures full adherence to forecasted productivity ratios by approving all weekly schedules prior to submittal to the Director of F&B.
• Attends daily and weekly food and beverage meetings.
• Performs any other duties assigned by management.

QUALIFICATIONS:

• Minimum of 5+ years progressive experience in Food & Beverage Management.
• Leadership experience in a full service, large convention hotel, or four diamond hotel operation strongly preferred.
• Must have extensive hands-on food and beverage knowledge and experience including managing multiple outlets, banquets, inventories, menu development and P&L responsibilities.
• Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food and beverage cost controls.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must have the ability to delegate, effectively train and coach a team with diverse talents.
• Must have proven selling, negotiating and presentation skills.
• Must have highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Must possess a valid TIPS certification, or have the ability to obtain a valid TIPS certification.
• Serve Safe certified food manager, preferred.
• Maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work nights, weekends, and holidays when necessary.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet, etc.), printer, telephone, copier, fax machine and scanner.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.