Director of Housekeeping

Tiempo Completo

REPORTS TO:                      General Manager

STATUS:                              Exempt

EXPECTED SHIFT:                 AM shifts daily based on occupancy levels

UNIFORM:                          Button-up collared shirt, Slacks, Suit Jacket or Sport Coat, Dress Shoes/

                                          Housekeeping Supervisor Uniform

JOB SUMMARY: The Director of Housekeeping is responsible for maintaining the highest standards of cleanliness, presentation, and guest comfort throughout the hotel’s 143 guest rooms, public areas, laundry.  This role leads housekeeping and laundry operations, ensuring a refined luxury experience that aligns with the hotel’s brand standards while managing labor, supplies, and operational efficiency.

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Physical abilities:

Standing for a minimum of 5 consecutive hours

Walking for a minimum of 5 consecutive hours

 Crouching (Bend at knees)

Stooping (Bend at waist)

Twisting (knees, waist, and neck)

Balancing

Reaching (overhead extension)

Handling and grasping

Dexterity/feeling

Pushing/pulling:

Lifting/carrying a maximum of 50 lbs.

                                                                                                   __________________________

Working Environment:

Indoor and outdoor environments

Near large machinery and equipment (washers, dryers, extractor, etc…)

Exposure to chemicals

Directly with small appliances (Nespresso Machine, Steamer, Hair Dryer, Safe, Television)

Will work near alcoholic beverages

________                                                                                                                                

Duties AND Responsibilities:

Display exceptional knowledge of guest room types and differences

Prepare schedule for room attendants, lobby attendants, housemen, and laundry.

Schedules to be published by 5pm the prior Thursday

Daily monitoring of room attendant productivity

Daily monitoring of laundry weight loads and laundry productivity

Manage out of order and out of service rooms

Ensure guest rooms are cleaned per the specified standards

Maintain updated SDS binder and establish continuous training

Train employees on cleaning policies and procedures

Manage weekly and monthly projects

Manage quarterly deep clean program

Perform monthly integrity check

Achieve over a 90 on all mystery shops

Plan and host monthly department Bravo meeting

Attend daily standup meeting and provide updates for team

Attend weekly staff meeting.  Provide department updates and schedule projects based on resumes

Schedule weekly projects for room attendants, lobby attendants, and housemen

Manage laundry reclaim with goal to exceed 90% capture

Continuously update and revise SOPs based on needs

Ensure housekeeping team adheres to core standards,

Conduct pre-shift meeting according standard

Communicate all special events, VIP guests,

Have comprehensive knowledge of hotel systems such as Alice, Stay N Touch, and Profit Sword

Be proficient in Microsoft Word, Excel, and PowerPoint