Food & Beverage Supervisor

Tiempo Completo

Job Summary

As a Food & Beverage Supervisor, you will lead daily front-of-house operations with a focus on delivering impeccable food & beverage service, presentation, and guest satisfaction. You will mentor and develop your team to uphold the highest standards consistent with Forbes and AAA Five Diamond luxury service. 

Job Duties & Functions

• Lead daily service operations, ensuring high standards of food quality, presentation, and guest satisfaction. 

• Consistent presence during service operations prioritizing guest engagement. 

• Train, mentor, and evaluate staff to uphold Forbes/AAA luxury service standards and maintain team excellence. 

• Collaborate with chefs and managers to coordinate efficient, timely food production and service flow. 

• Monitor cleanliness and maintenance of all dining and service areas, coordinating with relevant departments as needed. 

• Consistently stay updated with the latest food and beverage trends, spirits and wine knowledge to deliver exceptional guest dining experiences.  

• Assist in hiring, onboarding, scheduling, and managing performance of front-of-house team members. 

• Support cost control initiatives, including labor management and inventory oversight, to meet departmental budgets. 

• Address guest concerns promptly and professionally, ensuring a personalized and memorable experience. 

• Undertake additional duties and responsibilities as directed by management. 

• Maintain strong communication across departments to ensure smooth, consistent operations. 

• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

• Minimum 1 year of supervisory experience or 3 years as a Server/Bartender in a luxury hotel, resort, or upscale setting. 

• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards. 

• Certified in Food Handling and Alcohol Awareness (as applicable). 

• Proficiency in restaurant Point of Sale and reservation systems. 

• Strong interpersonal communication, team-building, and problem-solving skills. 

• Knowledgeable in menu offerings and capable of communicating allergy and dietary information clearly to guests. 

• Ability to read, write and converse in English. Additional languages are a plus. 

• Flexible and reliable, with availability to work evenings, weekends, and holidays