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As ourReservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the Director of Operations, Front Office Manager, Revenue Manager, and Director of Sales on all aspects of revenue maximization across all distribution channels.

As a Reservations Manager, you will be responsible for:

Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored options
Overseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required
Monitoring third party websites and GDS to maximize REVPAR
Ensure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system
Assisting guests with bookings and proactively responding to guest feedback.
Working with and developing business relationships with travel agents, corporate and leisure business
Maintaining regular communication with the Sales team, ensuring that any leads are passed on
Upholding our loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needs
Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity
Lead the Reservations team culture to focus on loyalty and driving recruitment of new members
Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the department

Qualifications

Previous minimum of 2 years’ experience in similar role in a 200+ room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.
Demonstrated ability to lead, coach and develop the team.
A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
The ability to create meaningful connections, creating a high level of trust with the team.
Excellent time management and organizational skills giving you the ability to handle tight deadlines
You’ll be able to work independently and have the ability to run a busy reservations system
Have a passion to sell every last room in a competitive market
Previous experience with the following programs highly desirable though not essential: OPERA Cloud, Birchdstreet, ResaWEB, HotelLINK, DataWEB, TrustYOU, HotSOS and ACDC.
You’ll be confident, solution focused, team player
The flexibility to work a variety shifts including public holidays as required.
Self-motivated and target driven
You are flexible and have a desire to work in a dynamic, fast-paced team
Being curious & open-minded.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Sofitel Philadelphia at Rittenhouse Square

Sofitel Philadelphia blends French elegance with American style providing a refined environment for upscale business and leisure travel in the city center just minutes from historic attractions.

This sophisticated downtown hotel is conveniently situated near the Kimmel Center and Rodin Museum. Delight in the architectural highlights of the hotel, such as a geometric lobby floor design inspired by Shaker quilts and crafted from seven types of stone. Then explore art and culture nearby at impressive exhibits including The Barnes Foundation's world-class art collection. Guests of our pet friendly hotel will appreciate our stylish accommodations.Select from 306 elegant rooms on 14 floors including 67 luxurious suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed.

Discover fine dining with the delicious cuisine of Liberte Urban Chic Lounge, a stylish restaurant and bar that brings back a bygone era with contemporary French-inspired food served in one of the city's loveliest settings.

Dirección	120 South 17th Street, Philadelphia, PA 19103
Tipo de propiedad	Hotel
# Empleos	9

Acerca de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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