Conference Services Manager

Tiempo Completo

• Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the conference.
• Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
• Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
• Conduct pre-planning meetings to include necessary departments when requested by client.
• Entertain clients in a professional manner to establish closer working relationships.
• Initiates the method of payment process and assist the credit manager in all accounting procedures.
• Collects information to create master account estimates 90 days and 21 days prior to conference/event.
• Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
• Distributes BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
• Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
• Conducts pre-conference meetings with meeting planner and all appropriate department heads.
• During conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
• Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
• Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.
• Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros.
• Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.

• Minimum of five years of experience as a Conference Service Manager in a High Volume 4-Star Hotel
• The ability to work with a multiplicity of clients on a high level
• Polish and expertise with a resort level guest experience
• Demonstrated ability to exceed expectations for high-end clientele in a unique setting
• Enthusiasm to explore opportunities to raise the bar on standards and quality of service
• Based on prior experience, anticipate the needs of guests and clients
• Ensure guest satisfaction along the pre-planning journey as well as the on-site stage
• Execute brilliantly all aspects of functions
• Communicate effectively with guests to engender confidence
• Delphi or Equivalent Training
• Bachelor’s Degree in Related Specification (Preferred)
• Certified Meeting Planner (Optional)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.