Leeward Market / In Room Dining Manager

Tiempo Completo

JOB PURPOSE: To ensure the highest level of Food and Beverage service in all restaurant outlets. Ensuring maximum guest satisfaction in a consistent and controlled atmosphere providing Food and Beverage products.

ESSENTIAL JOB FUNCTIONS:

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager’s job description.
• Complete checklist for dining room.
• Spot check liquor pars, maintain inventory.
• Order daily supplies.
• Hold pre-shift meetings.
• Lead all departmental training.
• Handle guest comments and complaints and ensure guest satisfaction.
• Ensure floor coverage during peak hours.
• Communicate with guests, act on guest feedback.
• Observe, teach and correct staff service.
• Monitor each guest experience. Provide feedback with team member.
• Examine food presentation and beverage presentation.
• Maintain condition of assigned outlet and ensure cleanliness and sanitation standards are adhered to.
• Complete scheduling, weekly payroll, and weekly and monthly forecasting.
• Participate in interviewing new employees as needed.
• Lead all documentation as directed by associate services.
• Prepare maintenance request through Synergy and follow-up.
• Monitor food and liquor requisitions and food waste log. Complete monthly plans to mitigate loss.
• Check bar controls, jigger use, and responsible alcohol service.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.

QUALIFICATIONS:

• Candidate is required to have at least 2 years management experience in food and beverage restaurant operation, preferably in a hotel and/or fine dining restaurant, or completion of the Omni Food and Beverage LID Program.
• Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
• Ability to teach employees importance of interacting with internal/external guests and courteously solve internal requests
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to multi-task and work in fast paced environment
• Must be proficient with necessary software and programs.
• Ability to work well under pressure, managing a high volume of orders and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, ALICE Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals, Open Table), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.