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Desk Agent

Overview:

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Sales teams.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Empathetically listen to guest inquiries and provide appropriate responses.

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).

Block rooms in the computer and follow through on designated requirements.

Pre-register designated guests and prepare key packets.

Send guest pre-arrival messages and information

Communicate and record pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

Maintain confidentiality of all guests and hotel information.

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.

Maintain guest history files on all guests.

Accommodate room changes expediently.

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

Issue synergy / Engineering repair and Housekeeping guest need electronic tickets

Monitor, send and distribute guest faxes. Sort guest mail. Answer phones and transfer calles efficiently

Generate, print and distribute daily and weekly reports.

Resolve discrepancies on the room status report with Housekeeping.

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems. Strong technical competencies.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to compute accurate mathematical calculations.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

Ability to stand for entire shift.

Degree in Hospitality or related course of study

Previous hotel front desk experience in a luxury hospitality setting required.

Previous cashiering experience

Fluency in English and a second foreign language is preferred.

Previous guest relations experience in a luxury hotel setting

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni New Haven Hotel at Yale

NEW HAVEN, CONNECTICUT

DISCOVER LUXURIOUS COMFORT AT OUR NEW HAVEN HOTEL NEAR YALE UNIVERSITY

Immerse yourself in the collegiate atmosphere of New Haven, CT. Four Diamond rated Omni New Haven Hotel at Yale is located downtown, just steps from the historic Yale University campus and the 16-acre New Haven Town Green. Our 306 hotel rooms and suites welcome you to this charming city with plush bedding, work desks and flat-screen TVs. Take it all in with a Yale View Room, highlighting Yale University’s dramatic Gothic-style towers. Visit the 19th floor of our hotel in New Haven for fresh New England cuisine and rooftop panoramic views at John Davenport’s at the Top of the Park. Find balance with a float, sauna session or massage at Ripple Float & Wellness Center. Walk to the Yale campus in minutes to attend to business or tour the historic grounds. You can also discover plenty of things to do nearby, like boutique shopping, specialty museums and creative dining during your stay at our downtown New Haven hotel. If you’re planning an event, our hotel also offers 9,200 square feet of event space, ideal for your next corporate gathering, wedding or family celebration

Dirección	153 Temple Street, New Haven, CT 06510
Tipo de propiedad	Hotel
# Empleos	2

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.