Guardar

The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.

Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus

Responsibilities

Floor presence during shift, greeting and interacting with guests
Perform daily inspection for readiness according to standards
Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
Responsible for maintaining the highest standards of service and ambiance
Supervision of tabletop presentation for meal service.
Supervise and direct service
Handle guest complaints in the most diplomatic manner
Ensure food quality and 100% customer satisfaction
Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
Maintaining inventory of equipment, linen and other supplies
Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
Monitoring and controlling Micros system in appliance to guest checks and hotel reports
Monitor speed of service and exercise quality control for both food and beverage
Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
Increase knowledge of the industry trends
Maintain safety by adhering to stated safety policies and handle guest and employee accidents
Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Relay any outlet maintenance needs to the Engineering Department by work order program
Keep storerooms in a state of readiness, cleanliness and tidiness
Promote and maintain good employee relations between service kitchen and dining room
Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
Wine list development
Responsible overall for the delivery of wine service
Progressive and ongoing staff education
Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
Ethical duty to work with the taste preference and budget parameters of the patron
Maintenance of all wine lists and menus

Qualifications

A college degree is preferred
Freestanding restaurant experience necessary or luxury hotel experience a plus
Strong food/wine and liquor knowledge
Excellent customer service skills
Clear concise written and verbal communication skills in English, second language is an asset
Must be proficient in Microsoft Office, namely Word and Excel
Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
Ability to meet deadlines, work under pressure and work independently
Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
Ability to handle multiple tasks
Strong leadership skills and the ability to motivate people
Complete knowledge of P.O.S system
Ability to calculate/analyze data
Basic business math and accounting skills
Attention to detail and strong sense of urgency
The ability to think ‘out of the box’ and see the big picture
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Dirección	768 5th Avenue, New York, NY 10019
Tipo de propiedad	Hotel
# Empleos	8

Acerca de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.

You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.

Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.