Convention Services Manager
Tiempo Completo
Sheraton Dallas Hotel by the Galleria
Dallas, TX
Publicado 25 de marzo de 2026 por Driftwood Hospitality Management
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Overview:
Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
Duties (not limited to):
- Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
- Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.
- Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
- Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. Follows up with customer post-event.
About Our Management Company
Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
Qualifications:
- 2 or more years of catering and rooms experience in the hospitality industry
- Proven track record of a consistent ability to provide quality service
- Excellent verbal and written English communication skills
- Knowledge of the Hotel brand’s policies and procedures, as well as convention/catering, F&B and hospitality professions.
- Computer literate with CI/TY preferred
PHYSICAL DEMANDS
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Sheraton Dallas Hotel by the Galleria
Spacious Dallas hotel rooms next to the Galleria
Explore the heart of North Dallas, Texas, when you stay at this upscale hotel near the Galleria in Dallas. Our hotel offers an ideal location in Farmers Branch, TX, near Dallas Love Field Airport and within walking distance of the upscale Galleria Dallas. Enjoy easy access to popular attractions in downtown Dallas, as well as numerous Fortune 500 companies within North Dallas. Embark on hassle-free travels when you use our complimentary shuttle service to popular restaurants and bars in Farmers Branch. Retreat to spacious Dallas hotel rooms and suites with luxury bedding, ergonomic work areas, high-speed Wi-Fi and bottled water. When hunger strikes, visit our on-site restaurant, open for breakfast and dinner. During downtime, work out at our 24-hour fitness center and swim in our outdoor pool. Hosting a business or social event during your trip? Reserve one of our flexible meeting rooms. Find everything you need for a successful stay in Texas at Sheraton Dallas Hotel by the Galleria.
| Dirección | 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 2 |
Acerca de Driftwood Hospitality Management
Embark on a hospitality career with an inspiring company that not only places a culture of growth at the heart of what we do but also ardently believes in nurturing and advancing our in-house talent. We take immense pride in our notable internal promotion statistics, a testament to our commitment to cultivating your professional development and growth. We're not just looking for the best and brightest — we seek game changers eager to make their mark and grow alongside us as we jointly navigate the path to unprecedented success.
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