Front Desk Agent

Tiempo Completo

Front Desk Agent

Omni Hilton Head Oceanfront Resort – Hilton Head Island, SC

Position Summary

As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.

Key Responsibilities Guest Experience

• Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
• Process check-ins/check-outs efficiently and accurately
• Anticipate guest needs and respond promptly to requests or concerns
• Provide information about resort amenities, dining, and local attractions
• Handle guest complaints with empathy and resolve issues quickly

Operations

• Create and manage accurate guest accounts and reservations
• Assign rooms and coordinate special requests (upgrades, amenities, etc.)
• Prepare key packets and pre-register arrivals
• Balance cash/credit transactions and settle guest folios at departure
• Maintain knowledge of daily arrivals, departures, and room inventory

Communication & Teamwork

• Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
• Work collaboratively across teams to ensure seamless service
• Maintain clear and professional communication (in person, phone, email)

Administrative & Technical

• Input and manage guest data in property management systems
• Follow Omni brand standards and service protocols
• Prioritize tasks in a fast-paced, high-volume environment

Qualifications

• Previous customer service experience required (hotel experience preferred)
• Strong communication and problem-solving skills
• Ability to multitask and stay organized under pressure
• Basic math and cash-handling skills
• Flexible schedule (including weekends, evenings, holidays)
• Bilingual skills are a plus

Work Environment

• Fast-paced luxury resort setting
• High guest interaction and service-focused role
• Standing for extended periods and working varied shifts

Perks & Benefits 💼 Career & Culture

• Work for a luxury brand known for exceptional service and guest experiences
• Strong culture of respect, empowerment, and teamwork
• Ongoing training, mentoring, and career advancement opportunities

💰 Compensation & Financial

• Competitive hourly pay (approx. $9–$18/hr range, avg. ~$13/hr locally)
• Potential for overtime and holiday pay

🏖️ Resort & Lifestyle Perks

• Access to a premier oceanfront resort environment
• Employee discounts on:
  • Hotel stays (Omni properties nationwide)
  • Dining outlets and resort amenities
• Exposure to luxury hospitality, events, and VIP guests

🩺 Health & Wellness (typical Omni benefits)

• Medical, dental, and vision insurance (for eligible full-time associates)
• Paid time off (PTO) and holidays
• Employee assistance programs

🎯 Additional Perks

• Complimentary or discounted parking
• Uniforms provided
• Employee recognition programs
• Opportunities to transfer within Omni properties

Why This Role Stands Out

This isn’t just a front desk job—it’s a gateway into luxury hospitality. You gain exposure to multiple departments, making it a strong stepping stone into leadership roles like Front Office Manager, Guest Services Manager, or Rooms Division leadership.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.