Hotel General Manager

Tiempo Completo

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. 

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time. 

Why join Viking? 

Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with: 

•     Paid training program in skills and approach to premium hospitality services 
•     On-the-job coaching to help you advance rapidly 
•     A lifelong network of hospitality professionals 

Onboard our ship 

•     Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members 
•     Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports 
•     Crew-only deck and dedicated recreational activities 

Viking Benefits: 

US Mainland candidates: 

•     Health, vision, and dental insurance with incredibly low premiums 
•     401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period
•     Retention bonus program 

Puerto Rico and Guam candidates: 

•     Health, vision, and dental insurance with very low premiums 
•     Retention bonus program 

Role Overview

As part of our Mississippi Administration team, your job as the Hotel General Manager is to be responsible and accountable for managing the onboard hotel operations, to ensure consistently excellent product delivery and service, leading to an excellent guest experience. Viking Mississippi evaluates its leadership based on both guest satisfaction measurements, reports, financial results, and crew turnover

• You will be reporting to the Director of Operations
• You will be expected to work on a 9/3 rotation (9 weeks on board and 3 weeks off on vacation). Please note that rotation lengths vary based on staffing and operational needs onboard Viking Mississippi

Role Expectations

• Provide leadership and support, and build a winning team by ensuring that Viking policies and processes are followed by all crew members
• Lead and support 10-15 Department Heads to success by constantly training, developing, coaching, and supporting them
• Create a vision and purpose for the team, communicate clear goals for each department, and hold them accountable for positive results
• Financial responsibility: Create and manage budgets, ensuring that the team understands budgetary goals and consistently brings desired results in both expense/cost and revenue
• Safety & Security; Ensure compliance with local, state, and federal laws and USCG rules & regulations. Ensure drills, audits, and inspections are conducted regularly
• Provide a safe and fun work environment for crew members
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards
• Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking
• You will be expected to consistently arrive on time and be prepared for work
• Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs

About you

• 10+ years' experience as a General Manager or similar position, within a 5 Star luxury resort or cruise vessel; Bachelor's Degree in Business or Hotel Management is required
• Proven Successful track record in bringing positive results and continuous improvement; Strong background in Finance (P&L), Food & Beverage Management, Housekeeping, Guest Services, Retail and understanding of Entertainment
• Excellent organizational and leadership skills, executing tasks promptly; Advanced knowledge of Microsoft Package (MS Word, Microsoft Excel, Outlook, and PowerPoint)
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards

Mandatory requirements & at will employment:

• Employees must be fully vaccinated against Measles, Mumps, Rubella, Varicella, Tetanus/Diphtheria, and Hepatitis A and B before their start date. Viking will consider requests for reasonable accommodation for valid medical or religious reasons in accordance with applicable law.  
• U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
• Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace
• Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time
• Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will