Director of Conference of Services

Tiempo Completo

Essential Functions:

• Recruit, direct, manage, develop and counsel catering, restaurant event and special event sales and service team including support staff of coordinators and event concierge.
• Drive all catering revenues. Ensure monthly and annual catering revenue goals are achieved for the property and complete weekly and monthly forecasting of catering revenues.
• Solicit new and existing accounts to meet and exceed individual and team revenue goals.
• Develop marketing plans and evaluate trends to modify strategies that will enhance revenues effectively. Assist in the production of the annual hotel business plan and budget.
• Service all Special Events such as Omni Sales Incentive, Broward County and any other Partnerships such as NHL Florida Panthers.
• Ensure proper communication to all departments. Maintain a close working relationship with Director of Food & Beverage, Executive Chef and Banquet Manager.
• Direct the catering sales effort to ensure revenue maximization with a working knowledge of food and beverage and understanding of kitchen and banquet service procedures.
• Lead catering team to book, sell, plan and coordinate all events while insuring the highest level of customer service.
• Develop catering menu pricing and banquet room minimums using current competitive data.
• Maintain strong client relationships and ensure all appropriate information is communicated to ensure a successful event for the event planner and attendees.
• Maintain positive working relations with preferred vendors and wedding planners.
• Administer department payroll, including Kronos time edits, ensuring accuracy of scheduling, corrections and job coding.
• Assist in recruiting, interviewing, hiring, and training Catering associates.
• Effectively coach and counsel associates as needed and complete performance evaluations.
• Conduct monthly department/OST meetings.
• Attend required company trainings.
• Champion the Omni / Power of One culture.

Qualifications:

• 3-5 years of Hotel Sales/Catering experience required. College degree is also preferred, but not required.
• Knowledge of the operations of the hotel industry.
• Ability to communicate in the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
• Must have proven selling, negotiating and presentation skills.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
• The ability to delegate, effectively train and coach.
• Must be able to work a flexible schedule including night, weekends and holidays.

Physical Requirements:

• The ability to sit and utilize telephone/computer for an entire shift.

Working Environment:

• Office environment with occasional travel around property.

Tools & Equipment:

• Computer, copy/print/scan/fax machine, telephone, files
• Microsoft Office, Delphi, Meeting Matrix

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.