Rooms Front Office - Director of Front Office
Tiempo Completo

Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA

Una propiedad de: Omni Hotels & Resorts
Publicado 17 de marzo de 2026 por Omni Hotels & Resorts

Guardar

Compensación: 85.000 $ a 90.000 $ por año

Director of Front Office

Overview:

The Director of Front Office will oversee the Front Desk, Concierge and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities:

  • Assist Lead morning standups with Resort Leadership team
  • Report directly to the Director of Rooms
  • Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators
  • Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty
  • Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.
  • Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
    • Checking Guests In and Out of the resort
    • Providing lobby support during peak hours
    • Assisting Valet and Bell with heavy arrivals or departures
    • Assist Concierge team with reservations
    • Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
  • Support team by:
    • Creating schedule
    • Completing payroll timely
    • Providing on going training to current associates
    • Create training plans and schedules for newly hired associates
    • Hold daily stand up meetings
    • Hold monthly All Together Get Together meetings
    • Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs
  • Handle guest complaints maintaining a satisfactory impression with the guest
  • Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.

Qualifications:

  • Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property
  • Must be able to navigate the interior and exterior of the resort.
  • Must have experience with Property Management Systems (Opera experience preferred)
  • Must be able to work flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must be able to walk and stand for extended periods of time - up to 8 hours per day.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Rancho Las Palmas Resort & Spa

RANCHO MIRAGE, CALIFORNIA 

A RESORT RETREAT NEAR PALM SPRINGS, CALIFORNIA

Set amid a mountainous backdrop surrounded by palms, Omni Rancho Las Palmas Resort & Spa is an idyllic resort in Palm Springs, CA — a setting for countless activities and memorable moments in the Coachella Valley. Guest rooms and suites at our Palm Springs resort are bright and welcoming, thoughtfully inspired by Spanish Colonial design with French doors that open out to patios or balconies. Spend leisurely days playing tennis or making a splash in the crystalline pools or waterpark. Relax with a soothing massage in our resort spa or tee off on one of three palm-fringed golf courses with views of the San Jacinto and San Bernardino mountains from our California resort. After a day enjoying our resort activities, dine in one of six inviting restaurants.

restaurants.

Dirección 41000 Bob Hope Drive, Rancho Mirage, CA 92270
Tipo de propiedad Hotel
# Empleos 23

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.


Other Jobs at Omni Rancho Las Palmas Resort & Spa:
Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
Una propiedad de: Omni Hotels & Resorts
Tiempo Completo
28,00 $ por hora
hace 3 días
Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
Una propiedad de: Omni Hotels & Resorts
Tiempo Completo
18,50 $ por hora
hace 8 días
Omni Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
Una propiedad de: Omni Hotels & Resorts
Tiempo Completo
17,00 $ por hora
hace 8 días
View more