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Overview:

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities:

Create memorable experiences for our Select Guests during their stay.

Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.

Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.

Arrange Select Guest and special occasion amenities via In-Room Dining.

Conduct Loyalty Program training with other Front Office and hotel associates.

Conduct monthly Loyalty meetings with relevant hotel associates.

Promote the Select Guest program to guests that are currently not members.

Maintain Select Guest product inventories.

Conduct guestroom inspections prior to Select Guest arrival.

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management.

Be pleasant, smile and greet all guests, using surnames when obtained.

Be actively engaged with our guests and deliver memorable guest experiences.

Create unique, personalized WOW moments at every opportunity.

Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications:

Minimum of 1 year hospitality experience.

Must have excellent verbal and written communication skills

Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.

Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.

Must be able to work with and sit at a computer workstation for an extended period.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.

Dirección	7696 Sam Snead Highway, Hot Springs, VA 24445
Tipo de propiedad	Hotel
# Empleos	60

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.