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Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Responsibilities:

Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.

Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.

Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.

Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.

Responsible to adhere to all proper trash procedures.

Must retain and maintain complete knowledge of all food and beverage menu items.

Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.

Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.

Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.

Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.

Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.

Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.

Responsible to attend daily stand-up meeting to gather relevant information prior to service.

Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.

Executes all necessary instructions on Restaurant Event Orders.

Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

Maintain a professional, neat and organized appearance according to OMNI standards.

Respond swiftly and effectively in any emergency or safety situations.

Ensure a safe working and guest environment to reduce the risk of injury or accident.

Attend all required department trainings and meetings.

Perform any other duties required by leadership.

Qualifications:

Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.

A minimum of relevant host experience in a fine dining restaurant is strongly preferred.

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and always maintain a high level of personal hygiene.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include Payroll systems, Micros, POS systems

Serve Safe certified | Unexpired TIPs required

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.

Dirección	7696 Sam Snead Highway, Hot Springs, VA 24445
Tipo de propiedad	Hotel
# Empleos	57

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.