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Overview

AtOmni Hilton Head Oceanfront Resort’s Ocean Tides Spa, the Spa Coordinator plays a vital role in delivering an exceptional and memorable guest experience. This position ensures a warm, polished, and seamless arrival for every guest while expertly managing scheduling, guest communication, retail support, and daily administrative functions. Through attentive service and thoughtful care, the Spa Coordinator upholds Omni’s commitment to genuine hospitality, elevated luxury, and personalized wellness experiences.

Responsibilities

Greet all spa guests warmly and provide personalized assistance throughout their visit.
Answer phone calls, emails, and in-person inquiries regarding services, pricing, and availability.
Accurately schedule spa appointments and confirm reservations.
Anticipate guest needs and resolve concerns promptly to ensure satisfaction.
Maintain a calm, professional spa environment aligned with luxury service standards.

Operations & Administration

Manage the spa booking system, daily appointment flow, and therapist schedules.
Process payments, post charges, and balance daily transactions accurately.
Support opening and closing procedures for the spa reception area.
Maintain cleanliness and organization of the reception, locker rooms, and retail displays.
Monitor inventory of retail and operational supplies; notify leadership of replenishment needs.

Retail & Revenue Support

Promote spa services, packages, and retail products to enhance the guest experience.
Assist with merchandising and maintaining visually appealing product displays.
Support achievement of spa revenue goals through service and retail recommendations.

Team Collaboration

Communicate effectively with spa therapists, attendants, and resort leadership.
Support a positive team culture aligned with Omni’s core values and service expectations.
Assist with special events, promotions, and seasonal programming as needed.

Qualifications

Previous experience in hospitality, spa, wellness, or luxury customer service preferred.
Strong communication, organization, and multitasking skills.
Ability to remain professional and composed in a fast-paced environment.
Basic computer proficiency and experience with scheduling or POS systems.
Flexible availability including weekends, evenings, and holidays.

Physical Requirements

Ability to stand for extended periods.
Ability to lift up to 25 pounds occasionally.
Comfortable working in a spa environment with varying temperatures and aromas.

Why Join Omni Hilton Head

Work in a luxury oceanfront resort environment.
Opportunity to grow within Omni Hotels & Resorts.
Competitive pay, benefits, and associate perks.
Be part of a culture focused on service, teamwork, and memorable guest experiences.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Hilton Head Oceanfront Resort

HILTON HEAD, SOUTH CAROLINA

AN IDYLLIC OCEANFRONT RESORT ON HILTON HEAD ISLAND

Omni Hilton Head Oceanfront Resort embodies the essence of its location, overlooking the Atlantic Ocean, a beautiful beach and three championship golf courses. As part of the prestigious Palmetto Dunes Oceanfront Resort Community, it’s a standout destination among Hilton Head resorts. With access to 11 miles of lagoon trails, tennis courts, private beach access, sparkling swimming pools and wellness areas, guests can fill their days with enriching experiences. Charming guest accommodations are decorated with a neutral palette augmented by ocean views and splashes of color, creating a unique setting among hotels and resorts in Hilton Head. Dining venues are a blend of fine and casual, with creative chefs serving everything from prime steaks and seafood to Stance coffee and snacks. Located on the #1 ranked US island by Conde Nast Traveler, Omni Hilton Head Oceanfront Resort is the premier Hilton Head beach resort, making it the ultimate destination for island getaways and celebratory events.

Dirección	23 Ocean Lane, Hilton Head Island, SC 29928
Tipo de propiedad	Hotel
# Empleos	23

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About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.