In Room Dining Server

Tiempo Completo

BASICPURPOSE

Responsible forproviding andmaintaininghighquality service standards and providing unique, memorable experiences for our gueststhrough In-Room Dining Service, including telephone order taking, food deliveries and set up.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

• Strongcommunicationskills.

• Maintain a professional business appearance, attitude, and performance.

• Priorfinediningorhospitality food & beverageexperienceisdesired.

• Customer service experience desired.

ESSENTIAL FUNCTIONS

• Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.

• Provide unique,authenticand memorable experiences for all dining guests.

• Knowledge of the menu offered and ability to explain the items on the menu.

• Answer phone within 3 rings, follow phone etiquette and input orders into Micros.

• Complete paperwork, ensure tickets are correct and closed outproperlyand drop cash after each scheduled shift.

• Deliver food based on steps of service.

• Be pleasant, smile and greet all guests, using surnames when obtained.

• Be thoroughly familiar withresponsibilitiesofIRDserver.

• Be thoroughly familiar with F&B menus and available promotions and options.

• Station set-up and break-down, walk guest floors for trays in hallwaysand side-work.

• Perform any other duties as assigned by Outlets Management.

• Have knowledge of fine diningservice.

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance;maintainconfidentiality of proprietary information; protect company assets.

• Assistwhere needed within F&B.

ENVIRONMENT and POSITION ANALYSIS

• Move, bend, lift, carry,objects weighing up to25pounds andpush, pull, and place objects weighingup to 40 pounds withoutassistance. Stand or walk for an extended period or for an entire work shift.Exposure tocleaning chemicals and food/beverage items.

TOOLS/EQUIPMENT

• Micros computer system&printer, telephone,IRD carts/hot boxes, toaster,serving trays and dining items