Bobs - Assistant General Manager

Tiempo Completo

Essential Functions:

• To consistently ensure the maximum guest satisfaction in the restaurant, bar and guest room dining.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow MOS procedure.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• To maintain a consistently smooth running operation.
• Service staff on duty as scheduled.
• Host, Guest Room Dining & bar staff on duty as scheduled.
• Ensure side work is completed prior to each shift.
• Coffee, and roll warming equipment functioning.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service.
• To monitor and critique the quality and consistency of the food product.
• Special boards and/or descriptions posted accurately.

• Continuously check food quality and presentation coming from kitchen.
• Monitor guest satisfaction and comments regarding food.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Reservations reviewed on a daily basis.
• Reservations checked against the VIP list from the front desk.
• All special attention details handled properly.
• To maintain the physical atmosphere and cleanliness of the restaurant.
• Staff’s uniform and appearance meet specifications.
• Tabletops set to specifications.
• All menus inspected daily by hostess.
• During service, constantly inspect tabletops, side-stations and tray stands.
• All equipment in good condition and clean.
• All work areas maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Assist with all Administrative responsibilities:
  • Monthly budget
  • Monthly volume forecast
  • Weekly volume forecast
  • Weekly schedule
  • Staffing requirements
  • Weekly payroll forecast
  • Payroll computation
  • Bar controls and procedures
  • Beverage cost
  • Beverage requisitioning
  • Food requisitioning
  • Assist in end-of-month inventory
  • Bar and dining room security
  • Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting.
• Spot check food quality on line
• Ensure prompt and accurate Select Guest order fulfillment
• Ensure proper “Moments of Service” delivery in Bob’s and Guest Room Dining
• Assist in the training of restaurant staff
• Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.

• • Reconciliation/deposits
  • Charge procedures
  • House charge procedures
  • Check control
  • Walkouts
  • Meal period change
  • Reports
  • Abstracts

• Know and adhere to all company policies and procedures.
• Understand Property Management System and MICROS POS system.. Use both efficiently and effectively.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws. Specifically:

• • Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
  • Prohibiting sale of liquor to minors.
  • Attain current “TIPS” certification
• Perform any and all other duties assigned and/or required by management.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine,
• file folders, filing cabinet, facsimile machine
• Coffee-maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, “Queen-Mary” cart.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.