Sales & Convention Services Manager

Tiempo Completo

The position of Sales & convention Services Manager presents an exciting opportunity to oversee the sales operations of a distinct property: 224-room Four Points by Sheraton San Diego. This role requires a proactive and results-oriented individual with exceptional leadership skills, a strong sales background and exceptional communication skills. The successful candidate will oversee all sales initiatives, driving revenue growth and ensuring the highest levels of guest satisfaction.

The Sales & Convention Services Manager plays a key role in identifying new business opportunities, implementing sales and marketing strategies to maximize profits of the hotel, and meeting and exceeding forecasted and budgeted hotel and departmental revenue goals.

The Convention Services Manager (CSM) is responsible for the seamless execution of all contracted group business, meetings, and events, while also providing administrative and operational support to the Sales Office. This role serves as the primary liaison between clients and hotel departments after contracts are finalized, ensuring exceptional guest experiences across 224 guest rooms and 14,000 square feet of meeting space.

In addition to event servicing, the CSM supports the sales team through coordination, reporting, documentation, and office operations to ensure efficiency, accuracy, and revenue accountability.

Essential Responsibilities:

Group & Event Servicing (Primary Function)

• Manage all group and meeting accounts post-contract
• Conduct planning meetings, site inspections, and pre-event walkthroughs
• Prepare, distribute, and maintain Banquet Event Orders (BEOs) and event timelines
• Coordinate room blocks, special requests, and group arrivals/departures
• Act as on-site host for group planners and VIPs
• Monitor events in real time and resolve operational issues
• Conduct post-event reviews and client follow-ups

Operational & Interdepartmental Coordination

• Lead weekly event operations (BEO) meetings
• Communicate all group requirements to Banquets, Front Office, Housekeeping, Culinary, AV, and Accounting
• Ensure meeting space setups and service readiness
• Track group room pickup and forecast impacts to occupancy

Financial & Contract Management

• Ensure adherence to all contract terms, concessions, and billing arrangements
• Monitor attrition, cancellations, and cut-off dates
• Review and approve final group billing for accuracy
• Assist with master accounts and reconciliation

Sales Office Administrative Support (Secondary Function)

• Maintain organized contract files, event documentation, and group histories
• Prepare sales reports, pacing reports, and ROI tracking
• Coordinate calendars, internal deadlines, and key group milestones
• Process contracts, amendments, and addendums
• Support sales managers with proposals, detailing handoffs, and client correspondence
• Serve as administrative point of contact for the Sales Office

Space & Inventory Oversight

• Manage scheduling and utilization of 14,000 sq. ft. of meeting space
• Coordinate room block releases and cut-offs
• Ensure accurate rooming lists and special accommodations

Success Metrics

• Client satisfaction scores & repeat group business
• Accuracy of event execution (minimal BEO errors)
• Revenue protection and upsell results
• Timeliness and accuracy of billing
• Sales office efficiency and organization

Qualifications:

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or related field preferred (or equivalent hospitality operations experience)
• Minimum of 2 years’ experience in convention services, event management, hotel operations, or group coordination within the hospitality industry
• Experience servicing contracted group business, meetings, and events preferred
• Strong organizational and multitasking skills with the ability to manage multiple groups and events simultaneously
• Excellent interpersonal and communication skills for client servicing and interdepartmental coordination
• High attention to detail in event execution, documentation, and billing accuracy
• Ability to problem-solve in fast-paced operational environments
• Strong customer service orientation with a focus on guest satisfaction
• Proficiency in hotel property management and event systems (CI/TY, Social Tables, Lightspeed Opera, Delphi, or similar preferred)
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
• Ability to prepare and manage BEOs, rooming lists, contracts, and event documentation
• Experience with reporting, file management, and sales office coordination
• Flexibility to work varied schedules including evenings, weekends, and event-driven hours as required
• Commitment to maintaining brand service standards and operational excellence
• Experience working in a full-service hotel environment
• Strong collaboration skills across departments (Banquets, Front Office, Culinary, Housekeeping, Accounting)
• Familiarity with group billing processes and revenue protection practices

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Presence:

Require employees to be physically present at the hotel's premises during their work hours.