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Assistant Director of Convention Services

Overview

Assists Director of Convention Services with management of Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Ensures total guest satisfaction for all group-related functions and achieves budgeted catering Food & Beverage sales.

Responsibilities

Responsible for planning, evaluating, organizing, and directing the activities of the Junior Convention Services Managers, Convention Services Coordinator and Event Concierges.

Provides the necessary training, motivation, and leadership for new team members and creates onboarding schedules.

Responsible for planning and handling complex groups.

Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for staff in the department.

Participates in the final interview process for all departmental personnel.

Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

Maintains efficient office procedures to facilitate the smooth operation of the department

Assists in the forecasting and budget process. Director of CS will approve the final forecast and budget.

Attends monthly forecast meetings.

Reviews, on a daily basis, information entered into the BEO book and takes necessary steps to alleviate problems noted in the book.

Assists in conducting weekly department meetings.

Effectively manage menu event pricing to ensure food and beverage minimums are met and we are covering our costs.

Attend/conduct all designates Banquet Event Order and Resume meetings.

Focuses on departmental Medallia goals.

Has thorough knowledge of hotel facility, meeting room capacities and inventory equipment so that accounts may properly be serviced.

Work on special projects when assigned.

Maximize space to further benefit additional revenue.

Coordinate with Catering and CS Team to provide the best possible flow for all in-house clients.

Train and mentor, our Event Concierges and Coordinators.

Qualifications

Position requires a minimum of 5 years progressive experience in a hotel or related industry, with at least three of these years in conventions services in high volume environment.

Large convention hotel experience preferred.

College degree preferred.

Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.

Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Must have proven selling, negotiating and presentation skills.

Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel.

Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Developed computer proficiencies with ability to accurately input information into computer systems

Delphi experience required.

Certified Meeting Planner (Optional).

The ability to stand/walk for extended periods of time. The ability to lift up to 40 lbs and push/pull/carry up to 50lbs.

The ability to work a flexible schedule, including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Atlanta Hotel at Centennial Park

ATLANTA, GEORGIA

STAY IN THE HEART OF DOWNTOWN AT OUR ATLANTA HOTEL

Located in the Centennial Park District just 15 minutes away from the airport (ATL), Omni Atlanta Hotel at Centennial Park is connected to State Farm Arena and Georgia World Congress Center—perfect for business or a city break. Guest rooms and suites provide uninterrupted views of the skyline, with Centennial Olympic Park and Atlanta’s cultural attractions nearby. Explore the walkable downtown area via streetcar or the MARTA station adjacent to our hotel. After a day in the city, take a dip in the heated pool or hot tub. You can also keep up with your workout routine in the state-of-the-art fitness center, equipped with Peloton bikes, in our downtown Atlanta hotel. Four on-site dining destinations with indoor and outdoor spaces, including Top Draft sports bar and New South Kitchen, cater to all tastes. As the closest hotel to Mercedes-Benz Stadium and State Farm Arena, Omni Atlanta Hotel at Centennial Park is perfect for dinner and drinks before attending a concert, event or seeing your favorite team. You will also find that our downtown hotel is the perfect venue for your next meeting, event or wedding, with 120,000 square feet of available event space.

Dirección	190 Marietta Street NorthWest, Atlanta, GA 30303
Tipo de propiedad	Hotel
# Empleos	49

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.