Membership Manager

Tiempo Completo

Overview:

The role of the Membership Services Manager is toprovide quality customer service to members, potential members, and guests who utilize the Mount Washington Alpine & Country Club.

Responsibilities:

• Create an overall “experience” for our Members whether in person, over the phone, or email through use of positive language and professional courtesy.
• Receive correspondence from our Members and handle requests per Resort Standards.
• Learn, familiarize, and sell the various amenities and services on the Resort.
• Oversees member accounts and member account billing.
• Coordinates all special events and activities working closely with Activities & Events Department to ensure quality programming.
• Assists with the development of innovative programs/activities, coordinates and implements activities for special events, social programs, and corporate groups.
• Maintains communications with all departments throughout the resort regarding special events, working closely with the Banquet and Set-up departments to ensure smooth, properly scheduled events.
• Handles all inquiries from Members in relation to special events.
• Works closely with the Marketing Department for the promotion of all activities and special events, flyers, signage and posters. To include Member Only E-Newsletter, Member Only Website, and Social Media outlets.
• Initiates and completes mailings for event information, promotion and registration (if needed)
• Responsible for generating Banquet Event Orders, spec sheets, agendas, check requests, special lodging requests and all other necessary paperwork for activities and special events.
• Maintains files for each special event, including lectures, artists, entertainers, etc.
• Maintains an inventory of props, supplies, signage, and equipment used for activities and events.
• Evaluates and summarizes each special event and follows up with the appropriate executives in a timely and accurate manner.
• Attends Resort Activities and Events meetings when applicable to ensure good communication on what the Members will benefit from/be restricted from for Resort specific events.
• Contributes to team effort by accomplishing related results as needed.
• Acts as a member of a team, to accomplish the goal of providing an excellent customer service experience for our Members to encourage additional Membership participation and sign up.
• Proficiency at using our property management system as well as other vertical application software to enhance the overall experience.
• Work in conjunction with various other departments including Activities & Events, Accounting, Sales, Conference Services, Food & Beverage, Housekeeping, Ski Area Operations, housekeeping, and maintenance to ensure all procedures and policies are being met to enhance overall Member experience.
• Work in high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business (Members and their guests make up) for that day.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• High School Diploma or GED, plus one year relevant experience or an equivalent combination of training, experience, and/or education.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have exceptional oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills and be familiar with Microsoft Office.
• Must be able to work a flexible schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.