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Overview:

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.

Responsibilities:

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

To be thoroughly acquainted with the AM and PM checklist.

Process guest check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Be familiar with all systems and equipment as related to the Front Desk

Accommodate room changes expediently.

Assist with billing inquiries and be knowledgeable of all details included within guest folios

Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services).

Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

Understand the importance of our Medallia scores.

Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:

Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to multitask, prioritize, organize and follow up.

Previous customer service experience and cashiering is preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Mount Washington Resort

BRETTON WOODS, NEW HAMPSHIRE

ELEVATE YOUR MOUNTAIN ADVENTURE AT OUR NEW HAMPSHIRE RESORT

A place where historic moments shaped the world, the Omni Mount Washington Resort & Spa invites you to enjoy cherished experiences with friends and loved ones. Soar through the mountain air on a zipline canopy tour, take a dip in our indoor or outdoor pools, or play a round of golf when you stay at our New Hampshire resort. Book a ski trip in winter, a guided adventure in the summer, or indulge in a pampering session year-round in our 25,000 square-foot spa and wellness center. Enjoy resort activities like tennis, scenic gondola rides, hiking, lawn games or winter activities, and end your day with dinner at our resort’s restaurants and bars. Grab a bite at Stickney’s Steak & Chop Pub or at the elegant 1902 Main Dining Room before grabbing a nightcap over your favorite game in the Cave - a prohibition-era speakeasy tucked within one of the remaining grand hotels. Retreat to our hotel rooms and suites, featuring sweeping mountain views, plush bedding and more. Our Bretton Woods mountain resort is also the perfect backdrop for your next event, with 30,000 square feet of available space to host your gathering.

Dirección	310 Mount Washington Hotel Rd, Bretton Woods, NH 03575
Tipo de propiedad	Hotel
# Empleos	40

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About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.