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Position Overview:To oversee and coordinate all night time front desk functions, and ensure all financial transactions for the day are verified and balanced, while providing services to our guests in a courteous and professional manner.

Key Responsibilities:

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will

vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper

attire/uniform and name tag when working.

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard

Operating Procedures.

Understand all Moments of Service for PBX, Guest Services and Front Desk.

Preparation of daily reports and distribution as directed.

Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.

Conduct back up procedures for Opera and ResortSuite and drop tape nightly.

Completion of third shift Night Audit checklist.

Balancing of daily postings and revenue.

Ensure adequate communication the following morning to all necessary departments by communicating

through Shift Notes, Opera Profile Notes, and email.

Understanding of all front office standards and assist in solving deficiencies.

Documenting errors made by cash handling agents.

Prepare In-house allowance and adjustment spreadsheets each day.

Prepare and send out the all BC Users.

Balancing of daily posting and revenue, and resolution of inaccuracies.

Ensuring nightly transmission of credit cards through IPU and ResortSuite.

To be thoroughly acquainted with all check-in and check-out procedures and policies.

To appropriately protect confidential guest information and guest room key access according to front

office SOP’s.

Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering

to the service recovery process.

To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency

procedures and execute to standard.

Be familiar with all systems and equipment as related to the Front Office (ResortSuite, Nucleus,

GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel)

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program,

Laundry Services, and Omni Kids Program).

Be familiar with all hotel facilities (F&B outlets, Membership, Business Center, Coffee Market, Retail

Shops, Fitness Center, Spa, Kids Club, and Golf Pro Shops).

Familiarity with parking validation procedures and Good Night’s Rest Policy.

Deliver personalized, memorable guest experiences by utilizing the Power of One.

Keep in close contact with Loss Prevention during the night if there are any guest situations.

Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering

requested items to guests.

Complete other duties as assigned by management.

Qualifications:

Attain a high propensity for customer service.

Previous cash handling experience.

Must be able to work a flexible overnight schedule and willingness to work weekends and holidays.

Ability to stand for the full duration of a scheduled shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Houston Hotel

HOUSTON, TEXAS

DISCOVER A RESORT-STYLE RETREAT AT OUR UPTOWN HOUSTON HOTEL

Located in the desirable uptown area, Omni Houston Hotel feels like a secluded resort, but is near some of the country’s best shopping. Green parkland and lush foliage surround our Houston hotel. Inside, guest rooms featuring marble baths and rich textiles invite you to relax. Unwind further at one of two resort-style pools or schedule a revitalizing treatment at Mokara Spa. Visit La Reserve to sample a wide selection of local and international whiskeys and visit our on-site nightclub to dance the night away. There are countless things to do near our uptown Houston hotel. Discover The Galleria, an upscale shopping center just minutes from the hotel. You’ll also find Houston’s expansive Museum District nearby to immerse yourself in the city’s culture. NRG Stadium, Minute Maid Park and the Toyota Center are just a short drive away for sporting events or concerts. If you’re in town for business or looking to plan your next event, our hotel has the ideal backdrop with 40,000 square feet of on-site event space.

Dirección	Four Riverway, Houston, TX 77056
Tipo de propiedad	Hotel
# Empleos	22

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.