Laundry Manager

Tiempo Completo

Overview:

To ensure proper training and supervision of all Laundry personnel and to deliver prompt, courteous, cost effective service that complies with Omni standards. Reports directly to Director of Housekeeping.

Responsibilities:

• Checks in before associates come to work.
• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
• Checks all washing machines and dryers to ensure they are in good working condition.
• Sets priorities for the day for Laundry staff.
• Assign all Laundry associates to their stations when they check-in.
• Keeps count and records of all items processed.
• Personally supervises the spotting and washing of all stained linens/terry.
• Recommends linen to be converted to rags when necessary.
• Fills in a station with connective action if a Laundry associate is absent.
• Oversees the delivery of linens to Food & Beverage and guestroom floors.
• Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
• Inspects all linen before it leaves the Laundry.
• Responsible for Laundry associate morale, absenteeism and daily production.
• Responsible for proper station rotation during the day.
• Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
• Attends weekly forecast and operations meeting.
• Responsible for all monthly linen inventories.
• Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs. Prepares weekly schedule based on business demand.
• Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything securely locked.

Qualifications:

• Must have previous Laundry Management experience. Preferred experience within hospitality in a similiar resort setting with hotel and villa component.
• Prior experience managing service recovery and associate relations matters required.
• Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
• Ability to teach employees importance of, and how to interact with internal guests and courteously solve internal requests
• Able to set priorities for the laundry team and provide feedback to others that enhances performance.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Solid understanding of housekeeping and laundry supplies and pars preferred.
• Ability to multi-task and work well under pressure in a fast paced environment
• Ability to train a staff to produce high volumes of work while maintaining quality per Omni standards
• Must be proficient with computers.
• Ability to frequently bend, squat and reach overhead.
• Ability to operate all commercial laundry equipment.
• Ability to lift up to 20 pounds intermittently, and occasionally 50 pounds.
• Ability to push and pull laundry supply carts and other objects weighing up to 75 lbs.
• Stand or walk for an extended period of time or for an entire shift.
• Must be able to work a flexible schedule including nights, weekends and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.