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Compensación: 16,00 $ a 17,00 $ por hora

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

Assist in supervising front desk staff and daily operations

Support check ins, check outs, reservations, and guest inquiries

Provide coaching and training to team members

Handle guest concerns and resolve service issues professionally

Ensure front desk procedures and brand standards are followed

Maintain accurate records, logs, and shift information

Communicate important updates to management and other departments

Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

A positive and team-oriented environment

Opportunities for growth in front office and hotel leadership

A role where you help shape the guest experience

Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

Qualifications

What Makes You You

Previous front desk or hospitality experience required

Strong customer service and communication skills

Ability to lead, coach, and support a team

Calm, professional, and dependable

Strong problem solving and multitasking abilities

Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Holiday Inn Express & Suites Shreveport - Downtown

A Comfortable Hotel In Downtown Shreveport

Welcome to the best option for service and comfort in the Shreveport and Bossier City area. As the newest addition to the IHG family in Northwest Louisiana, Holiday Inn Express & Suites Shreveport Downtown offers all the modern amenities that travelers need including complimentary wireless high-speed internet, available meeting space, and after a long day a refreshing dip in our pool may be just what you need.

Enjoy our complimentary Start Fresh Express Breakfast featuring our famous cinnamon rolls, and plenty of hot, cold and healthy choices. Explore the local Red River District and Louisiana Boardwalk for some of the finest cuisine Louisiana has to offer. Just walking distance to Festival Plaza featuring attractions including Shreveport’s largest festival, Red River Revel. Conveniently near casinos such as El Dorado, Sam’s Town, Margaritaville, and Horseshoe. Looking for a little retail therapy? Look no further than the Louisiana Boardwalk or St Vincent Mall just minutes away.

Our new hotel is proud to offer a courtesy shuttle to all guests with services to and from the Shreveport Regional Airport, which is only 7 miles from our front door.

Dirección	201 Lake Street, Shreveport, LA 71101
Tipo de propiedad	Hotel
# Empleos	4

Acerca de Dimension Hospitality

Great Hospitality doesn't just happen. But it definitely happens here.

Recently celebrating our 35^th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels. Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.