Lead the Guest Experience as a Front Office Manager at Prominence Hospitality!

Compensación: 19,00 $ a 22,00 $ por hora

Are you passionate about creating exceptional guest experiences and looking to advance your hospitality career? Prominence Hospitality has the perfect opportunity for you! We are seeking a Front Office Manager to lead our front desk operations, deliver world-class service, and support the growth of our hotel team.

Location: Holiday Inn 1091 South Willow Avenue Cookeville, TN 38501

Why Choose Prominence Hospitality

IGNITE Your Career – We’re invested in you with training, career advancement, and leadership development.
Competitive Pay & Incentives – We reward your dedication and drive.
Work/Life Balance – Enjoy Paid Time Off and employee discounts for you and your loved ones.
Inclusive & Empowering Culture – Join a team that celebrates innovation and values every voice.

What You’ll Do as Front Office Manager

Lead with Confidence: Assign duties, schedule shifts, and guide Guest Service Representatives to deliver exceptional service in alignment with Prominence standards.
Elevate Guest Experience: Ensure front desk operations run smoothly while maintaining a warm, welcoming, and professional environment for all guests.
Drive Collaboration: Foster open communication with hotel staff, leadership, and other departments to support seamless operations and memorable guest experiences.
Support Operational Success: Maintain performance standards, oversee problem resolution, and assist with VIP arrivals and special requests.
Inspire Team Success: Motivate your team through coaching, real-time feedback, and development opportunities.

What You’ll Bring

Experience & Education: Bachelor’s degree with 4+ years in front office leadership, or equivalent combination of education and experience. Brand experience preferred.
Skills: Strong leadership, time management, and organizational abilities with a keen eye for detail.
Guest-Focused Mindset: Ability to actively listen, solve problems quickly, and lead with empathy in high-pressure environments.
Technology: Familiarity with Microsoft Office and hotel reservation/property management systems preferred.
Personality: Energetic, professional, and passionate about hospitality and people leadership.

Why This Role Matters
As Front Office Manager, you are the face of our hotel. Your leadership ensures every guest interaction reflects the service excellence and values of Prominence Hospitality — making their stay unforgettable and inspiring your team to succeed.

Ready to Ignite Your Career? Apply Now!
Join a team that values your growth, leadership, and contribution. Click the link below to apply and become part of the Prominence Hospitality family!

Holiday Inn Cookeville

Holiday Inn Cookeville's only premiere full service hotel.

Welcome to the Holiday Inn Cookeville, the area’s only Full-Service Hotel!

We are conveniently located off Exit 286 S Willow Ave, on Interstate 40, less than 4 miles from Tennessee Tech University and less than 3 miles from Cookeville Regional Medical Center. We are proud to offer 96 brand new modern rooms.

Our roof top restaurant and bar, 1091 Rooftop, is onsite for your dining pleasure. Serving Breakfast & Dinner, you will experience rooftop views while enjoying meals and tasty beverages.

We are just 10.5 miles from stunning Cummins Waterfalls and 8.8 miles from Burgess Waterfalls. Business travelers appreciate our proximity to area companies such as Flowserve, Recreational Equipment Inc, ATC, Tutco and Averitt Express.

If you are planning an event, meeting, or party, let us take care of you! With 1500ft² of meeting space, we can host up to 125 guests. Our restaurant and sales team can offer catering menus to satisfy any occasion.

Relax and take advantage of our indoor pool or get in a great workout in our fully equipped gym.

We would be honored to have you as our guest at the new full-service Holiday Inn Cookeville!

Dirección	1091 South Willow Avenue, Cookeville, TN 38501
Tipo de propiedad	Hotel
# Empleos	4

Acerca de Prominence Hospitality Group

With equity stake in their entire portfolio, Prominence exceptionally couples an owners’ perspective and hoteliers’ distinct knowledge to cultivate great guest experiences.

The leadership team is humbly honored to have quickly established an industry-wide reputation for delivering strong returns while fostering long-term relationships.

Our top-light organization is strategically focused on building a principal-oriented culture, with each of our team members bringing their own impressive strength in hospitality and real estate acquisitions, development and construction, hotel operations, sales and marketing and/or asset management to the table.